Operations Associate

Anaheim Ducks Hockey Club•Irvine, CA

10d•$20•Onsite

About The Position

A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County! Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions. Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community. Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold The Operations Associate is responsible for performing the daily activities required to operate the Rink facility (Ice or Inline), including all aspects of customer service, cash handling, and skate guard during public sessions. All above areas are responsible for: Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate, and prompt when responding to Guest inquiries, and when necessary directing the individual to the appropriate Associate Demonstrating the initiative and commitment to communication and teamwork to ensure optimal Guest Service Adhering to First Aid and emergency guidelines and procedures Being alert to and communicating safety/security problems to Shift Manager in a timely manner Adhering to manufacturer's specifications when using equipment or materials in order to assure no risk to self, fellow Associates, or guests Maintaining The Rinks housekeeping standards for all areas of the Rink, including; the lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices Assisting in annual maintenance projects Periodically, efficiently performing clerical activities Maintaining a professional and organized demeanor when dealing with both internal and external Guests Providing services as required for special events, tournaments, and competitions Performing various tasks as necessitated by Guest Service or facility requirements Adhering to all Rinks policies and procedures

Requirements

Must be 16 years of age or older
Is a highly motivated self-starter who is service minded, enthusiastic, and energetic
Demonstrates an understanding of The Rinks commitment to quality service, products, and entertainment
Possesses strong interpersonal and communication skills
Consistently maintains a pleasant, professional, and approachable style
Thrives in a fast-paced, dynamic environment where required to deal with a variety of individuals and personalities
Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays, and nights)
Meet minimum reading, writing, and mathematical requirements where necessary

Nice To Haves

Rink operations experience a plus

Responsibilities

Communicate rink program information to Guests
Operate the Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash-handling activities
Coordinate locker room check-in and check-out procedures
Greet and assist Guests throughout the facility
Answer the telephone in a cheerful, courteous, and timely manner
Efficiently distribute skates and assist Guests in proper skate size selection.
Manage customer flow, including timeliness of service and line flow
Collect, inspect, and properly store skates in the correct location
Sharpen/maintain rental skates for quality performance/presentation
Demonstrate a thorough knowledge of menu items, recipes, and prices for the Snack Bar operation
Skillfully operate food and beverage equipment machines and prepares product in a proficient manner
Safeguard public sessions to ensure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas
Monitor rink conditions; remove debris from rink surface
Must be able to skate for up to 2 hours or willing to learn to skate
Maintain an encouraging and attentive demeanor throughout the session
Monitor the safety of skaters, including proper usage of skates and other equipment
Efficiently and accurately perform scorekeeping duties
Communicate effectively with referees in fast-paced, dynamic environment
Set up and decorate the party room prior to guest’s arrival
Set up appropriate facility signage
Maintain a positive and attentive demeanor throughout the party
Provide outstanding customer service throughout the event, ensuring that food is served on time, assisting with skate size selection and timing of skate