Operations Associate (Hybrid-Reston)

ICF • Reston, VA

3d • $67,063 - $114,008 • Hybrid

About The Position

The International Operations Associate will provide administrative and operational support to the Administrative Operations & Systems (AOS) Group and Corporate Business Services (CBS) teams. As a member of the AOS team, the idea candidate for this role will help manage ICF's global activities, bridging corporate operations and project operations by supporting cross-border opportunities, ensuring local compliance, adapting strategies to diverse markets and clients, supporting risk analysis and mitigation, coordinating teams, while driving efficiencies to enhance the effectiveness of processes to enable our AOS, CBS, and Business Operations teams to deliver high quality support and results to our customers and program beneficiaries globally. The ideal candidate for this role is eager to make an impact in the fields of international operations, risk management, and corporate compliance This role will be hybrid in our Reston, VA office two days per week.

Requirements

• Bachelor’s degree in International Affairs, International Business, Risk Management, Supply Chain Management, or a business-related field
• 3+ years of experience in operations, contract management, project management, or procurement supporting government and commercial client contract performance internationally

Nice To Haves

• Project & Program Management: Tracks progress, coordinates stakeholders, and drives projects to completion both independently and collaboratively across diverse groups and time zones. Utilizes a consultative, detail-oriented approach and focuses on solutions while weighing risks and considering variables that affect international project operations. Preferred qualifications include familiarity with contract lifecycle management or procurement and experience supporting clients overseas.
• Critical Thinking & Analysis: Demonstrates sound judgment and discretion when handling sensitive data, strong analytical abilities to connect tasks and see the broader context, and thrives under fast-paced, multi-priority environments. Adaptable to shifting priorities, skilled at problem-solving, and generating alternatives as needed. Coordinates with AOS leadership to escalate issues early and aid decision-making.
• Cultural Competence: Understands diverse norms and values, adapting communication and interactions effectively across cultures. Ideal candidates have knowledge of geopolitical contexts and international business practices.
• Research Skills: Able to collect, evaluate, and synthesize information from multiple sources to address global challenges. Proficient at researching, interpreting, communicating, and troubleshooting with internal clients to identify efficient solutions and drive process improvements. Effective working independently or as part of a distributed team.
• Technical & Communication Skills: Possesses a basic understanding of data analytics and reporting tools. Brings a partnership mindset and solution-focused attitude to managing multifaceted scenarios. Communicates clearly and coordinates efficiently across functions. Works well within teams and is flexible with changing priorities. Strong attention to detail, critical thinking, time management, organizational, and interpersonal skills. Proficient in Microsoft Office Suite (Excel, SharePoint, Word, PowerPoint, Outlook).

Responsibilities

• Assist in preparing, reviewing, and organizing documentation for international proposals, contracts, and operational activities.
• Support tracking, monitoring, data entry, and reporting for international contract and procurement activities throughout the entire project lifecycle.
• Coordinate with internal teams (Legal, Contracts, Procurement, Finance, Tax, Human Resources, Travel, Risk Management, Security, IT) to gather information to inform decisions related to international business operations.
• Maintain SharePoint sites and other document repositories to ensure accurate and timely updates.
• Assist in research and compilation of regulatory requirements for international operations.
• Support internal social awareness campaigns regarding international operations’ best practices and processes.
• Participate in training sessions and contribute to process improvement initiatives.
• Help monitor supplier performance and maintain accurate records of transactions and compliance requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level