Operations Associate

Meter•Phoenix, AZ

About The Position

Meter’s ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from customers, ISPs, Partners, and Technicians. Every deployment brings state of the art networking infrastructure to the places where it matters most, from schools to logistics hubs to retailers serving local communities. We're building the operational backbone that lets every team at Meter move faster and with more confidence. As an Operations Associate, you'll sit at the center of that system: receiving structured work requests from internal teams, processing them accurately and on time, and returning clean, reliable outputs they can act on. This isn't a support role. It's an execution role. You'll be the person teams depend on when something needs to get done right, every time, as we scale from hundreds to thousands of deployments while delivering a clear, reliable, and reassuring experience to customers. What Success Looks Like A variety of work requests are processed completely and accurately within defined SLAs, consistently, not occasionally Edge cases and exceptions are caught early, resolved or escalated per protocol, and logged cleanly The teams who depend on this function trust it without having to check on it When you push back or ask a team for something, it's clear you've done the work first; they know you've reviewed prior inputs, checked the documentation, and ruled out what you could before coming to them Engage successfully with multiple third parties like ISPs and riser managers, where communication is often complicated and requires patience, precision, and good judgment Constantly building domain knowledge of internet infrastructure, because the deeper the understanding, the better and faster your work gets Over time, you're identifying patterns in the work that make the whole system smarter What your day-to-day will look like From day one, you’ll be in the center of the action. You'll start by triaging your queue: understanding what's come in overnight or since your last shift, prioritizing by SLA urgency, and clearing blockers before they become problems. From there, most of your time is heads-down execution: working through data entry and enrichment tasks, reviewing outputs for accuracy, and applying decision frameworks to requests that need routing or resolution. Example jobs to be done here include: Work on ISP circuit procurement, fulfillment and basic support with multiple parties Create work orders combining wired + wireless design inputs Coordinate Meter equipment ordering and shipping logistics Schedule site surveys and installations with field technician partners Manage building access requirements including COIs Validate work completed by field technicians using internal documentation You'll field questions from internal teams about the status of a request or why something was returned a certain way. You'll flag recurring issues to your lead. At the end of the day, you'll make sure your queue is clean, documented, and handed off properly. Where this role can take you As you demonstrate strong execution and good judgment, you’ll take on broader responsibility and harder cross-functional problems. That might look like owning a specific queue end-to-end, mentoring newer associates, or stepping into a lead role as the team scales. Because this function touches every team at Meter, you'll also build a broad view of how the business operates, which opens doors into specialized operations, analytics, or cross-functional project work over time. Who you are You're obsessively detail-oriented. You don't skim. You read every field, catch every gap, and notice when something is off before it becomes a problem. You take accuracy personally — not because you were told to, but because you understand that the downstream teams depending on your output can only move as fast as your work is clean. You're proactive, not reactive. You don't wait to be told that a deadline is approaching or that a request is incomplete. You flag it, resolve it, or escalate it before anyone has to ask. You stay a step ahead of your queue, not behind it. You want to understand the whole system, not just your piece of it. You're the kind of person who asks "why does this work this way?" Not to push back, but because understanding the full picture makes you better at your part of it. You learn fast, retain it, and use it to make better judgment calls without being asked. You communicate with clarity and care. Whether you're updating an internal team on a request, flagging an exception to your lead, or asking a clarifying question to a customer, your messages are crisp, complete, and easy to act on. You know the difference between an update that needs to go out immediately and one that can wait for your next check-in. You exhaust your resources before you ask. When you come to a team with a question or a pushback, it's clear you've done the work first. You've checked the documentation, reviewed what's been provided before, and ruled out what you can rule out on your own. People trust your asks because they know you don't make them lightly. You hold a high bar when managing multiple stakeholders. You understand that teams across the company depend on this function, and you treat every interaction — internal customer, cross-functional partner, or vendor — with the same professionalism and responsiveness. You build trust by following through, every time.

Requirements

You're obsessively detail-oriented. You don't skim. You read every field, catch every gap, and notice when something is off before it becomes a problem. You take accuracy personally — not because you were told to, but because you understand that the downstream teams depending on your output can only move as fast as your work is clean.
You're proactive, not reactive. You don't wait to be told that a deadline is approaching or that a request is incomplete. You flag it, resolve it, or escalate it before anyone has to ask. You stay a step ahead of your queue, not behind it.
You want to understand the whole system, not just your piece of it. You're the kind of person who asks "why does this work this way?" Not to push back, but because understanding the full picture makes you better at your part of it. You learn fast, retain it, and use it to make better judgment calls without being asked.
You communicate with clarity and care. Whether you're updating an internal team on a request, flagging an exception to your lead, or asking a clarifying question to a customer, your messages are crisp, complete, and easy to act on. You know the difference between an update that needs to go out immediately and one that can wait for your next check-in.
You exhaust your resources before you ask. When you come to a team with a question or a pushback, it's clear you've done the work first. You've checked the documentation, reviewed what's been provided before, and ruled out what you can rule out on your own. People trust your asks because they know you don't make them lightly.
You hold a high bar when managing multiple stakeholders. You understand that teams across the company depend on this function, and you treat every interaction — internal customer, cross-functional partner, or vendor — with the same professionalism and responsiveness. You build trust by following through, every time.

Responsibilities

Work on ISP circuit procurement, fulfillment and basic support with multiple parties
Create work orders combining wired + wireless design inputs
Coordinate Meter equipment ordering and shipping logistics
Schedule site surveys and installations with field technician partners
Manage building access requirements including COIs
Validate work completed by field technicians using internal documentation

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