Operations Associate

Rocket Money

134d • $20 - $22

About The Position

Develop, maintain and execute processes that provide key services to users. Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently. Resolve unique situations and improve workflows to account for new or uncommon issues. Ensure a positive user experience by determining when additional information is needed or troubleshooting breakdowns in processes.

Requirements

• Interest in personal finance and a desire to see others succeed in managing their money
• Great communication skills, both written and verbal
• Proactive problem-solving abilities
• Experience in workflow management and balancing multiple competing priorities
• Willingness to take initiative and help wherever needed
• Customer service experience in a B2C tech company is a plus

Responsibilities

• Develop, maintain and execute processes that provide key services to users
• Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
• Resolve unique situations and improve workflows to account for new or uncommon issues
• Ensure a positive user experience by determining when additional information is needed or troubleshooting breakdowns in processes

Benefits

• Health, Dental & Vision Plans
• Life Insurance
• Long/Short Term Disability
• Competitive Pay
• 401k Matching
• Team Member Stock Purchasing Program (TMSPP)
• Learning & Development Opportunities
• Tuition Reimbursement
• Unlimited PTO
• Daily Lunch, Snacks & Coffee (in-office only)
• Commuter benefits (in-office only)

What This Job Offers

• Number of Employees: 101-250 employees