Operations Associate - Supply Chain Management - Trip Accounting
About The Position
The Operations Associate plays a key role in supporting Supply Chain Management (SCM) by facilitating critical interactions with suppliers and internal stakeholders. This includes resolving issues related to product pricing, returns, order expediting, and invoice/receipt discrepancies. This role supports all core SCM functions and handles a high volume of inbound communications —via phone, tickets, and email— from internal Mayo Clinic staff at all levels, as well as external Suppliers. A strong commitment to customer service principles is essential, ensuring timely, courteous, and effective responses. The Operations Associate serves as a point of contact to triage SCM-related inquiries and issues, coordinating with the appropriate personnel to ensure resolution. In addition, the role participates in various work groups and contributes to projects as assigned. Additional job-related duties may be assigned by leadership as needed. This call center-based role serves internal customers by handling inbound calls and supporting Employee Business Travel activities. Successful candidates bring exceptional attention to detail, sound judgment in interpreting and applying policy, strong organizational skills, and the adaptability needed to thrive in a fast-paced, evolving environment. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
Requirements
- Exceptional attention to detail
- Sound judgment in interpreting and applying policy
- Strong organizational skills
- Adaptability needed to thrive in a fast-paced, evolving environment
- Exceptional customer service skills
- Flexibility in a rapidly changing environment
Nice To Haves
- Admin assistant experience
- Employee travel reimbursement experience
Responsibilities
- Facilitating critical interactions with suppliers and internal stakeholders
- Resolving issues related to product pricing, returns, order expediting, and invoice/receipt discrepancies
- Handling a high volume of inbound communications —via phone, tickets, and email— from internal Mayo Clinic staff at all levels, as well as external Suppliers
- Serving as a point of contact to triage SCM-related inquiries and issues, coordinating with the appropriate personnel to ensure resolution
- Participating in various work groups and contributing to projects as assigned
- Handling inbound calls and supporting Employee Business Travel activities
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
