Operations Associate, Part Time, Days

Baystate Health • Springfield, MA

98d

About The Position

Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Part Time Operations Associate to join our team in Springfield, MA. The position is part-time, with 1st shift hours from 7am to 7:30pm, totaling 24 hours per week. Rotating days, every other weekend, and rotating holidays are required. The role is located at Baystate Main Campus in Springfield, MA.

Requirements

• High school diploma or equivalent required.
• Prior administrative experience strongly preferred.
• 1-2 years' experience in customer service (healthcare setting preferred).
• Ability to work rotating days, including weekends and holidays.
• Ability to multitask.
• Computer literate.
• Experience with electronic health records a plus.

Responsibilities

• Tracks, prioritizes and assigns beds; communicates with BMD and BM for admissions, discharges and transfers (ADTs).
• Coordinates unit/department ADTs; checks BMD, enters new data and advises Charge Nurse of changes.
• Checks CIS for discharge orders, follows up with MD, CM RN to assure discharge documents are complete.
• Enters discharges in OA Gold and pending discharges in BMD.
• Rounds 3 times daily with RNs and CM regarding discharges, discharge times and special instructions.
• Notifies CM if ambulance is unable to come at assigned time.
• Monitors BMD for observation patients to determine if patient needs discharge or status change.
• Retrieves SBAR data from the ED and communicates to the nursing staff.
• Assures fax is received within 30 minutes; arranges patient transport from the ED if needed.
• Carries BMD beeper, assigns coverage during breaks and meals to ensure constant flow of ADTs.
• Utilizes computer applications such as C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft and Staples and Kronos access.
• Participates in unit specific projects such as Payroll, committee participation, and developing unit time schedules.
• Provides report/handoff to next shift including pending discharges, admissions in process, and bed status.
• Contacts other departments for priority tests for patients identified for next day discharge.
• Answers telephones and relays messages promptly with consistent accuracy to team members.
• Serves as a unit-based resource for Zoned Hospitalist and medical/surgical teaching teams.
• Assists Hospitalist during clinical rounds, initiates phone calls, sends faxes and calls consults as directed.
• Greets new patients/families to the unit/department and assists other departments with information.
• Maintains patient chart in proper sequence and prepares records prior to transfer and discharge.
• Organizes chart for Medical Records, faxes or copies records as needed.
• Prepares patient charge ticket for data entry and keeps accurate record on unit.
• Inventories, maintains and charges supplies; initiates requisitions and requests accurately and timely.
• Is knowledgeable of and initiates emergency procedures as needed/directed within unit/department.

Benefits

• Excellent Compensation.
• High-quality, low-cost medical, dental and vision insurance.
• Generous PTO – up to 25 days in the first year, with scheduled earned increases.
• Continuing education support and reimbursement.
• First Time Home Buyers Financial Packages.
• Farm Share Memberships.
• 403b retirement company match & annual company contribution increase based on years of service.
• Free money coach advice from a certified professional.
• Wellbeing programs that include mental, physical, and financial health.
• Pet, home, auto and personal insurance.
• Life insurance.
• Reimbursement for a variety of wellbeing activities, including gym membership and equipment, personal trainer, massage, and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED