Operations Associate - New Business/Premium Remittance

Aspida Financial Services LLC•Durham, NC

24d

About The Position

Individuals in this dynamic role are responsible for all tasks related to incoming business. The client’s first impression of our organization and the satisfaction of Aspida distribution partners starts with you! The ideal candidate must be energetic, positive, and motivated to create and execute fast and efficient processes that result in the immediate issue of new business applications and corresponding premium funds after receipt. The right person for this role has robust organization skills and an elevated work ethic. Individuals must have strong communication skills and a spirited personality with the ability to work with and adjust to all personality types. This is a fast-paced team that requires dedicated and prompt coordinators to ensure nothing sits idle without attention for any span of time. If you are results oriented, thrive in a fast-paced environment and are looking to be a part of a world class team, apply now!

Requirements

Must have NC Life License – will allow 90 days to obtain
Must have minimum of 1-3 years applicable experience, insurance or finance services preferred
Clear and concise written and verbal communication skills
Exceptional attention to detail
Must demonstrate proper phone etiquette, listening skills, and ability to multitask via computer simulation testing
Ability to thrive in a team environment and maintain positive energy in the face of adversity
Intermediate PC skills including all Microsoft Office Software
Must adhere to schedule requirements demonstrating dependability and reliability

Nice To Haves

Accounting or financial background a plus

Responsibilities

Handle intake of new annuity applications that are received daily, review application for completeness and accuracy per company and statutory guidelines.
Prepare documentation for 1035/rollover transfers and actively follow up with transfer companies until funds are received. Must adhere to established follow up timeframes to meet expectations in this position.
Gain proficiency of all tasks pertaining to premium processing ensuring premium is issued within 24 hours of receipt.
Handle processing of outgoing funds for not taken orders and overpayment within established timeframe.
Correspond with producers to ensure accurate and timely processing of premium payments and annuity applications. Follow up to obtain required documentation as needed.
Provide information as needed related to an application’s status and assist in research for other departments, agencies, and agents.
Maintain an updated knowledge base of company annuity offerings both qualified and non-qualified. Possess a basic understanding on IRC tax procedures as they relate to non-qualified annuity products and be able to articulate basic concepts when questions arise.
Be an active participant in analyzing products, services, and business processes to ensure the satisfaction of our partners, while proposing solutions that will benefit all parties.
Be an agent of change promoting our digital platforms both internally and externally.
Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
Maintain open lines of communication with management regarding developments within areas of assigned responsibilities and perform special projects as requested.
Manage daily premium remittance workflows, ensuring all funds are accurately logged, applied, and reconciled within established timelines.
Review and validate premium allocations, identifying discrepancies and resolving issues through collaboration with internal teams and external partners.