Operations Associate Manager, Foundry

DoorDash USA • San Francisco, CA

3d

About The Position

About the Team The Foundry Operations team is building the next generation of restaurant and kitchen technology. We are developing a growing ecosystem of hardware, software, and AI that powers more efficient kitchen operations, enables autonomous vehicle integration, and delivers consistently great experiences. Our products range from early-stage prototypes to scaled solutions used daily in thousands of kitchens. Our team ensures these technologies are reliable, high-quality, and operationally excellent as they grow. About the Role As an Associate Operations Manager for Foundry, you will help run and scale our hardware operations while contributing to long-term operational strategy. You will work across product, data, and support to drive execution, surface insights, and accelerate learning. By identifying real-world operational challenges and partnering closely with Engineering, Product, and Design (EPD), you will help turn frontline problems into durable solutions. This role is ideal for someone excited to build scalable operational systems that power products making a meaningful impact in restaurant kitchens today.

Requirements

• You bring 4+ years of operations experience in a fast paced, execution oriented environment
• You’ve owned core operational KPIs end-to-end and are comfortable being accountable for outcomes, not just inputs
• You think and act like an owner, proactively identifying problems, driving solutions, and following work through to impact
• You have experience running or supporting operational support workflows, including escalations and SLA management
• You’re deeply comfortable working with data to diagnose issues and prioritize what matters most
• You communicate clearly and effectively across technical and non technical partners
• You’re excited to help build operations for a product ecosystem that will grow far beyond its first launch

Responsibilities

• Help lead and scale hardware operations across a growing ecosystem of kitchen technologies, from early prototypes to products deployed in thousands of restaurants
• Identify real-world operational pain points through data and frontline feedback, and partner with Product & Engineering (EPD) to turn them into durable solutions
• Own and evolve core hardware quality and reliability metrics as products move from pilot to scaled deployment
• Drive end-to-end operational execution across hardware, supply chain, support, and product teams to ensure seamless deployments and high device uptime
• Translate support tickets, field insights, and quantitative data into systemic fixes not just one-off resolutions
• Build dashboards and reporting to monitor product health, operational readiness, and support performance as we scale
• Support supply chain operations including inventory management, deployments, replacements, and refurbishments
• Help design scalable operational systems that can support future kitchen technologies, autonomous vehicle integration, and AI-enabled workflows
• Contribute to shaping the long-term operational strategy for Foundry as our hardware and software ecosystem expands

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• a mental health program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed