Operations Associate, Livery & Black Car

Lyft•Washington, DC

1d•$22 - $27•Remote

About The Position

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. About the Team The Luxury & Livery team leads the strategy, operations, and growth of Lyft's premium offerings within the rideshare ecosystem. Our team ensures that high-quality professional drivers and vehicles are consistently available across key markets, providing reliably excellent service to riders. We're deeply rooted in data and on-the-ground insights to ensure every improvement benefits drivers, riders, and our third-party supply partners alike. About the Role We're looking for a quick, hardworking Operations Associate who is eager to learn and grow with our Livery & Black Car Operations team. You'll be responsible for managing relationships with fleet partners in key regions, supporting owner-operators on our platform, and solving problems for the livery driver community. This role is critical to driving growth in Lyft's Black & Black SUV segments by enhancing the experience of millions of riders and drivers.

Requirements

Bachelor's degree or equivalent relevant work experience
1-2+ years of experience in operations, customer service, account management, or related fields
Strong problem-solving skills with the ability to tackle tough business challenges quickly, creatively, and effectively while gaining stakeholder buy-in
Proven ability to prioritize multiple competing tasks and projects by assessing urgency and importance
High energy with an outgoing personality—you enjoy building relationships and working with people
Excellent verbal and written communication skills with extreme attention to detail
Ability to take direction and feedback, and proactively seek support to successfully complete tasks and projects
Proficiency with G Suite tools (Gmail, Google Docs, Google Sheets)
Comfortable with technology and able to learn new systems quickly
Basic SQL skills preferred but not required

Nice To Haves

Experience in the livery, black car, fleet management, or transportation industry with existing industry connections

Responsibilities

Own end-to-end livery fleet onboarding in multiple markets or for multiple large fleets
Facilitate recruitment of new supply by sourcing leads and completing outreach to onboard new fleet partners
Manage day-to-day relationships with fleet partners across key regions, serving as their primary point of contact
Support initiatives for owner-operators, ensuring their success on the Lyft platform
Ensure fleet compliance with regulatory requirements in multiple markets
Develop strong partnerships with local fleets and owner-operators by promptly addressing inquiries, collecting feedback, and identifying pain points or inefficiencies to escalate when appropriate
Provide clear communication and education to fleet partners and owner-operators both one-on-one and in group settings
Maintain accurate data entry and documentation for all fleet operations and partner interactions
Provide ad hoc or consistent support for Lyft Wheelchair Accessible Vehicle program or Disney Minnie Van programs as needed
Be adaptable and thrive in a fast-paced, ever-changing environment

Benefits

Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

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