Operations Associate, Insurance Operations

Grow Therapy

5d•$95,000 - $133,000•Hybrid

About The Position

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. The Opportunity: We’re looking for an experienced Operations Associate for our Insurance Operations team who is passionate about improving the landscape for mental healthcare. You’ll play an essential role in ensuring that our credentialing team has the appropriate technological infrastructure in place to grow our provider base, get our providers in-network with the insurance companies, and obtain reimbursement for services to enable continued engagement and growth. You’ll thrive in this role if you love learning new software to enhance productivity and figuring out how to automate processes that are tedious and manual. As you get to know our internal systems better, you’ll have the opportunity to expand your impact into different areas of the business, and you’ll eventually become the go-to person for a myriad of responsibilities. In this role, you will primarily be responsible for building and maintaining systems for submitting our insurance applications and rosters. This will involve researching, planning, and scoping out the process, implementing the protocol for our Credentialing Assistants to follow, and building out metrics to help track the success of our operations. This will require great communication skills as well as an eye for detail and organization in order to manage the process from start to finish.

Requirements

A Problem Solver. You’re able to identify business challenges based on metrics and analyses, and you’re ready to recommend solutions to improve business processes.
Mission-Driven. You’re here to change the world, and you’re always connecting your work back to the importance of the Grow Therapy mission.
Agile. You thrive in a fast-paced, unpredictable environment, and you’re able to pivot as new priorities emerge.
A Team Player. You’re collaborative by nature, relish in camaraderie and group wins, and are looked to by your colleagues as a steadfast partner and source of encouragement.
Technical Guru. You know your way around spreadsheets, and you’re able to write complex formulas and pivot tables. You should also have a command of SQL and intermediate experience with Java Script or Python.

Nice To Haves

Someone with previous experience with HubSpot, Workato, and/or other automation tools is a bonus, but we prioritize capability over experience and are excited to invest in your professional growth.

Responsibilities

Build and maintain automated workflows to keep our processes running smoothly. You may do this yourself or you may work with our Engineering team to help them develop and implement high-value features for our platform. This work will directly impact our ability to expand access to care nationally!
Design and execute complex analyses to support decision making within Insurance Operations and across departments at Grow.
Own and monitor metrics that track the health of our Insurance Operations. You’ll be responsible for identifying problems that may arise in our processes then working towards a solution.
Collaborate closely with our Growth, Customer Support, and Technology teams to ensure stellar operational performance and service while we scale.

Benefits

Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
Financial Wellness: 401(k) program and equity opportunities.
Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
Wellness & Development: Annual stipends to put towards personal & professional growth.
Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

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