Operations Associate III - Investment Advisor Operations
About The Position
What is the opportunity? As an Operations Associate III in the Investment Advisor Operations team, you will be responsible for processing a variety of requests relating to client advisory accounts. Account administration includes new account setup, terminations, fee billing, customer service, and general updates to client advisory accounts. In this fast-paced and deadline driven environment, you will be dedicated to quality work by providing superior customer service and partnering with others in a team environment to deliver results in a timely manner. If you have great customer service skills, enjoy challenging work, and are looking for the next step in your career, we want to hear from you!
Requirements
- 4-year degree from an accredited university (or equivalent) OR high school diploma (or equivalent) AND 2+ years of job-related experience
- Effective problem identification, multitasking, and resolution skills along with proficient computer skills in Microsoft-based software products
- Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail
- Ability to handle multiple priorities in a fast-paced and deadline driven environment
Nice To Haves
- 4-year degree from an accredited university in business, finance or related field
- 1+ year business, finance, customer service and/or accounting/bookkeeping experience
Responsibilities
- Accurately establish, maintain, bill, and close assigned accounts in a timely manner, ensuring all department service levels are observed.
- Processing activities are thoroughly documented and proper documentation is received from branch offices.
- Ensure processing is within regulatory and firm guidelines for advisory accounts.
- Provide quality customer service to branch office personnel, correspondents and third party money managers as primary contact for all questions concerning advisory accounts.
- Provide detailed, accurate and timely communications to ensure the Financial Advisor or Client Associate has a reasonable understanding of the operational status of an account.
- Assist supervisor with activities surrounding periodic account billing.
- Be able to explain all aspects of billing, verify when charges occur, ensure investment advisors and referral partners are paid properly, print invoices as necessary.
- Research and resolve issues, errors or billing discrepancies in a timely manner.
- Respond to Financial Advisor and/or other affected parties within 24 hours of notification of error.
- Assist other team members with opening, billing and closing accounts as volumes warrant.
- Reduce risk by suggesting process changes or modifications as appropriate.
- Perform other duties and responsibilities as assigned.
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
