Operations Associate III - Cost Basis

Royal Bank of Canada • Minneapolis, MN

12d • $40,000 - $70,000

About The Position

What is the opportunity? Join RBC Wealth Management, a 2021 Minneapolis/St. Paul Business Journal “Top Place to Work”, and shape RBC’s future! The Cost Basis department is responsible for the maintenance of our clients’ cost basis records. You will partner with Financial Advisors and Client Associates to address questions or solve problems related to the maintenance of our clients’ cost basis records. In this fast-paced and deadline driven environment, you will be dedicated to quality work by providing superior customer service via phone and e-mail and delivering results by processing requests in a timely manner. If you have great customer service skills, enjoy challenging work, and are looking for the next step in your career, we want to hear from you! What will you do? Process requests from branch offices related to the gathering and maintaining of cost basis information pertaining to corporate actions, tax documents, and account balancing. Interpret details related to a corporate action and combine those details into the cost basis system. Responsible for maintaining a corporate action log of entries completed and still under investigation. Assist in monitoring and verifying that essential department functions are completed on a timely basis and within compliance and/or departmental guidelines. Edit, correct, maintain, and make additions or corrections to the TLE system as required by any assigned daily reports. Also, adjusts “held away” tax lots when necessary. Process the CBRS, the Manual Transfer Statements, and the Cost Basis Request Letter files.

Requirements

• 4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 2 years of job-related experience.
• Effective problem identification, analytical, and resolution skills along with proficient computer skills in Windows-based software products.
• Effective exceptions based processing skills.
• Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail.
• Ability to handle multiple priorities in a fast-paced and deadline driven environment.

Nice To Haves

• 4-year degree from an accredited university in business, finance or related field.
• 1+ year business, finance, customer service and/or accounting/bookkeeping experience.

Responsibilities

• Process requests from branch offices related to the gathering and maintaining of cost basis information pertaining to corporate actions, tax documents, and account balancing.
• Interpret details related to a corporate action and combine those details into the cost basis system.
• Responsible for maintaining a corporate action log of entries completed and still under investigation.
• Assist in monitoring and verifying that essential department functions are completed on a timely basis and within compliance and/or departmental guidelines.
• Edit, correct, maintain, and make additions or corrections to the TLE system as required by any assigned daily reports.
• Also, adjusts “held away” tax lots when necessary.
• Process the CBRS, the Manual Transfer Statements, and the Cost Basis Request Letter files.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level