Operations Associate I

Lincoln Investment•Fort Washington, PA

12h•Onsite

About The Position

Operations Associate I Lincoln Investment, recognized as one of Philadelphia's Top Workplaces for over ten years, is an independent broker dealer and registered investment advisor that offers brokerage, investment advisory and other financial services. Lincoln has over 1,000 financial advisors nationwide and we serve over 350,000 clients representing over $36 billion in assets. We are a majority family-owned financial services firm that regards our employees as integral players in our continuous growth. Lincoln Investment's success is built upon our dedication to helping people retire well and promoting a work environment that fosters success. Our financial strength and profitability are natural results of "helping people, having fun, and enjoying success." Lincoln Investment offers competitive compensation and benefits package. Our Home Office is conveniently located in Fort Washington, PA, just outside of Philadelphia. Basic Function: In a team environment and in a timely manner, establish and maintain employer plan documents, process incoming TPA approvals, assist with TPA & employer billing reconciliation of invoices, monitor Spark files and provide support to advisors, employers and various TPA companies. Establishing and maintaining Loans.

Requirements

Strong understanding of mutual fund processing procedures.
Detail orientation
Customer service orientation
Project Management capabilities
Oral and written communication
Organizational and time management skills
Bachelor's degree and/or equivalent combination of education and/or related experience.

Nice To Haves

Understanding of retirement plans
Strong knowledge of various AS400 systems.
Spreadsheet software (Microsoft Excel).
Series 6 preferred

Responsibilities

Establish and Maintain Employer /TPA relationships
Review and execute Service Provider and TPA agreements
Review employer plan documents and update AS400 and Next360
Maintain employer restrictions in the AS400
Resolve WIs in Account Central workflow
Monitor WIs in the workflow queue, review new items and take appropriate action to resolve
If further research is required, put the WI on hold and expedite a resolution
Employer Plan Services – monitor and update employer requirements for the following services available to employers and TPA’s
Plan Sponsor Websites
Employer Reports
TPA Spark Data Sharing Files
ERISA Plans
Employer Audits
Provide supporting documentation for employer and IRS audits
Correspondence
Monitor incoming and outgoing employer and TPA correspondence
Assist with regulatory mailings
TPA Approvals
Assist with requests for 403B and 457 transaction approval
TPA & Employer Billing
Assist with TPA and employer billing reconciliation and payment of outstanding invoices.
Loans
Establish new loans
Maintain existing loans, daily service requests and inquiries
Handle loan NSF charges, balancing daily bookkeeping file and initiating loan wires
Monthly loan letters and loan corrections
Items for Attention (IFAs)
Run daily IFA report
Record and research rejections
Communicate to advisors or resolve trades as needed