Operations Associate I

Jackson • Lansing, MI

12d

About The Position

The Operations Associate I processes standard client and producer transactions and ensures all information is in “good order” for processing.

Requirements

• Ability to learn and understand basic life and annuity product information.
• Basic understanding of financial implications arising from processing errors.
• Ability to read and carry out detailed written procedures.
• Good verbal and written communication skills to interact professionally with coworkers, management and external customers.
• Ability to communicate company processing requirements and procedures.
• Ability to navigate and utilize multiple software and mainframe computer applications.
• Ability to type 35 words per minute.
• Ability to work independently and in a team environment.
• Ability to effectively manage the demands of a high volume, imaged based work environment.
• High School diploma or equivalent (G.E.D.).
• 0-1 year work experience.

Responsibilities

• Processes standard transactions using documented procedures and multiple software applications.
• Identifies and escalates issues for resolution when necessary.
• Communicates with internal associates and external customers or agents regarding outstanding requirements.
• Documents status of transactions and contacts received and initiated.
• Must meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, gain/loss transactions, adherence to documentation/verification standards, etc.)
• Other duties as assigned.

Benefits

• competitive pay
• bonuses
• comprehensive health insurance benefits
• a matching 401(k) retirement plan
• adoption assistance
• education matching gift program
• dependent tuition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees