Operations Associate I (Randolph)

Eastern Bank • Randolph, MA

276d

About The Position

The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.

Requirements

• Enthusiastic individuals with strong interpersonal skills and a desire to be in the customer service business.
• Basic business acumen and professionalism.
• Ability to communicate information and ideas clearly.
• Ability to build relationships and strong alliances across the organization.
• Must be able to quickly learn all details about the products and services offered by the bank.
• High school diploma or equivalent.
• 2-4 years of related job experience required.

Responsibilities

• Managing the branch cash vault to within prescribed limits and serving as the vault custodian.
• Mastering the use of the bank's cash forecasting system.
• Serving as the branch's ATM custodian; ensuring it remains stocked, functional, and is balanced daily.
• Auditing all negotiable instruments, cash drawers, foreign currency and related logs to ensure adherence to defined policies and procedures.
• Balancing and researching cash errors, filing necessary BSA forms, compliance, and security elements.
• Staying abreast of all compliance and security requirements and implementing processes within the branch to ensure regular adherence.
• Routinely doing quality control on new account opening documentation, including complex cases.
• Coaching teller line employees and assisting others with problem transactions and customer issues.
• Opening deposit accounts and taking loan applications for various lending units.
• Closing consumer loans.
• Making referrals to other bank business lines and third-party partners.
• Handling routine account maintenance and other servicing issues.
• Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency.
• Maintaining safe deposit records properly and assisting customers with access to safe deposit boxes.

Benefits

• Comprehensive compensation plans.
• Medical, dental, vision, life and disability insurance.
• Retirement plans.
• Vacation.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED