Operations Associate - Guest Services - Desert Rose Resort

Wyndham Hotels & Resorts•Las Vegas, NV

12d

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Job Summary The Multi-Functional Resort Associate is a cross-functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service. Essential Job Responsibilities Performs at least two resort functions on a regular basis. The following functions are the most common, but are not an exhaustive list of functions that may be performed by this role: Guest Services Performs daily Guest Services functions such as guest check-in and check–out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc. Make, confirm and cancel reservations for guests. Answer a variety of questions for guests pertaining to their reservations. Responds courteously, efficiently and professionally to guest service requests. Directs owner and guest requests to the correct department. Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office. Removes trash and maintains interior appearance by picking up debris, emptying containers, transporting materials to disposal area; recycling materials. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. Food & Beverage and/or Bartending Responsible for the Food and Beverage function of the resort. Ensure orders are taken accurately and completely Offer ideas and suggestions to guests when ordering. Ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food order Responsible for the mixing and serving alcoholic and non-alcoholic beverages. Serve wine, draught and bottle beer. Mixes ingredients to prepare cocktails and other drinks. Collects payment for drinks served. Prepares bar area and supplies to ensure a successful shift. Operator/PBX Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages. Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor. Assist guests with voice mail. Dispatch maintenance and housekeeping staff to guest rooms as needed.

Requirements

Organizational Skills.
Excellent communication skills.
Acquires job skills and learns company policies and procedures to complete routine tasks.
Ability to read and comprehend routine instructions, short correspondence and memos.
Ability to give high priority to customer service.
Ability to solve problems with a minimum of supervision.
Ability to read, write and understand English.
Basic office skills helpful including basic math, proper cash handling procedures.
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
Ability to multi-task and work in a fast paced environment.
Must be people oriented and able to work independently or with others as needed.
Must be detail oriented.
Basic computer skills
Ability to use basic office equipment including Fax, copier, printers
Microsoft Office: Word, excel, outlook
No previous experience is required.

Responsibilities

Performs at least two resort functions on a regular basis.
Performs daily Guest Services functions such as guest check-in and check–out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc.
Make, confirm and cancel reservations for guests.
Answer a variety of questions for guests pertaining to their reservations.
Responds courteously, efficiently and professionally to guest service requests.
Directs owner and guest requests to the correct department.
Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office.
Removes trash and maintains interior appearance by picking up debris, emptying containers, transporting materials to disposal area; recycling materials.
Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.
Responsible for the Food and Beverage function of the resort.
Ensure orders are taken accurately and completely
Offer ideas and suggestions to guests when ordering.
Ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food order
Responsible for the mixing and serving alcoholic and non-alcoholic beverages.
Serve wine, draught and bottle beer.
Mixes ingredients to prepare cocktails and other drinks.
Collects payment for drinks served.
Prepares bar area and supplies to ensure a successful shift.
Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages.
Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor.
Assist guests with voice mail.
Dispatch maintenance and housekeeping staff to guest rooms as needed.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program