Operations Associate, Full Time, Nights R38801

Baystate Health • Springfield, MA

114d

About The Position

Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Full Time Operations Associate to join our team in Springfield, MA. This position involves providing clerical support in the Emergency Department, ensuring smooth unit operations, and facilitating communication among staff and patients. The Operations Associate will work under the supervision of the Nurse Manager and coordinate daily activities with the charge nurse.

Requirements

• High school diploma or equivalent required.
• Prior administrative experience strongly preferred.
• 1-2 years' experience in customer service, preferably in a healthcare setting.
• Ability to work rotating days, including weekends and holidays.
• Ability to multitask.
• Computer literate.
• Experience with electronic health records is a plus.

Responsibilities

• Tracks, prioritizes and assigns beds; communicates with BMD and BM for admissions, discharges and transfers.
• Proficiently utilizes computer applications such as C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft, and Kronos.
• Participates in unit specific projects such as payroll and committee participation.
• Provides report/handoff to next shift including pending discharges and admissions in process.
• Serves as a unit-based resource for Zoned Hospitalist and medical/surgical teaching teams.
• Functions as a greeter for new patients/families to the unit/department.
• Maintains patient charts in proper sequence and prepares records for transfer and discharge.
• Prepares staffing assignments for the next shift and communicates staffing needs to the Clinical Supervisor.
• Inventories, maintains, and charges supplies; initiates requisitions accurately.
• Initiates emergency procedures as needed within the unit/department.

Benefits

• High-quality, low-cost medical, dental and vision insurance.
• Generous PTO - up to 25 days in the first year.
• Continuing education support and reimbursement.
• First Time Home Buyers Financial Packages.
• Farm Share Memberships.
• 403b retirement company match & annual company contribution increase based on years of service.
• Free money coach advice from a certified professional.
• Wellbeing programs including mental, physical, and financial health.
• Pet, home, auto and personal insurance.
• Life insurance.
• Reimbursement for wellbeing activities such as gym membership and personal trainer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED