Operations Associate, Full Time, Nights, Emergency Dept

Baystate Health • Springfield, MA

111d

About The Position

Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Full Time Operations Associate to join our team in Springfield, MA. The position is scheduled for full time, 3rd Shift Hours: 7pm-7:30am, 36 hours/week with rotating days, every other weekend and rotating holidays required. The location is at Baystate Main Campus, Emergency Department Springfield, MA.

Requirements

• High school diploma or equivalent required.
• Prior administrative experience strongly preferred.
• 1-2 years' experience in customer service (healthcare setting preferred).
• Ability to work rotating days, including weekends and holidays.
• Ability to multitask.
• Computer literate.
• Experience with electronic health records a plus.

Responsibilities

• Tracks, prioritizes and assigns beds. Communicates with BMD and BM for admissions, discharges and transfers (ADTs).
• Coordinates unit/department ADTs. Checks BMD enters new data and advises Charge Nurse of changes.
• Checks CIS for discharge orders, follows up with MD, CM RN to assure discharge documents are complete.
• Enters discharges in OA Gold and pending discharges in BMD.
• Rounds 3 times daily with RNs and CM regarding discharges, discharge times and special instructions.
• Notifies CM if ambulance is unable to come @ assigned time.
• With CM, monitors BMD for observation patients to determine if patient needs discharge or status change.
• Tracks new admissions from the ED. Retrieves SBAR data from the ED and communicates to the nursing staff.
• Assures fax is received within 30 minutes. Arranges patient transport from the ED if needed.
• Carries BMD beeper, assigns coverage during breaks and meals to ensure constant flow of ADTs.
• Utilizes computer applications in daily work: C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft and Staples and Kronos access if applicable.
• Participates in unit specific projects such as Payroll, committee participation, develop unit time schedules.
• Provides report/handoff to next shift including pending discharges, admissions in process, empty beds, beds being cleaned, and closed beds with the reason.
• Contacts other departments for priority tests for patients identified for next day discharge.
• Answers telephones and relays messages promptly with consistent accuracy to team members.
• Serves as a unit-based resource for Zoned Hospitalist and medical/surgical teaching teams.
• Functions as a greeter for the arrival of new patients/families to the unit/department.
• Maintains patient chart in proper sequence and labels pages with patient's name.
• Prepares record prior to transfer and discharge. Explains and obtains signatures for Medicare forms.
• Organizes chart for Medical Records, faxes or copies records as needed.
• Maintains and charges supplies. Initiates requisitions and requests accurately and in a timely fashion.
• Is knowledgeable of and initiates emergency procedures as needed/directed within unit/department.

Benefits

• Excellent Compensation
• High-quality, low-cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED