Operations Associate - Estates
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About The Position
The Operations Associate - Estates is responsible for managing the legal transfer of assets between accounts as part of the estate administration process, particularly for accounts involving deceased clients. This role serves as a key contact for branches regarding death notifications and the completion of necessary account updates. The associate will handle various tasks related to the processing of non-standard and advanced-level requests, including the replacement of lost certificates, early redemptions of certificates of deposit due to death benefits, and the transfer of physical and electronic assets across different account types. In this position, the associate will be required to review and process transfer instructions while adhering to established service level requirements. It is essential to understand and comply with relevant changes in firm and department policies, procedures, and regulations. The associate will also provide support to Financial Planners (FPs) and their teams, assisting in the research and resolution of issues or questions in a collaborative manner. Additionally, the role involves creating, maintaining, and monitoring estate files until the transfer of assets or updates to accounts are completed. The associate will follow up with branches regarding any pending legal documentation or paperwork and perform other duties as assigned. This position demands a high level of attention to detail, strong problem-solving skills, and the ability to prioritize and multi-task effectively in pressured situations. Maintaining client privacy and confidentiality is paramount, and excellent communication skills, both written and verbal, are required to succeed in this role. The associate must also be able to work proactively with others in a team-oriented environment to meet service level commitments and objectives, while consistently following policies and procedures. Regular, reliable in-person attendance is a necessary and essential function of this job.
