Operations Associate (Education)

Profound•New York City, NY

7d•$120,000 - $150,000•Onsite

About The Position

About Profound Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies, including companies like MongoDB, Indeed, Mercury, DocuSign, Zapier, Ramp, Rho, Golin, Workable, Mejuri, Eight Sleep, G2, US Bank, Chime, and Clay. We recently raised a $35 million Series B funding round led by Sequoia Capital , with continued backing from venture capital firms Kleiner Perkins, Khosla Ventures, Saga VC, and South Park Commons, as well as angel investors including Guillermo Rauch (Vercel) and Andrew Karam (Applovin). Learn more at tryprofound.com . Profound is on a mission to help companies understand and control their AI presence. As our Operations Associate (Education) , you’ll own the operational backbone of Profound’s education programs — ensuring they run smoothly, stay on track, and scale as demand grows. This is a hands-on, cross-functional role for someone who loves building systems, managing timelines, and coordinating across teams. You’ll work closely with Customer Success, Product, and Leadership to turn education into a high-impact, well-run engine for customer success and product feedback.

Requirements

1–3 years of experience in operations, program management, customer success, consulting, product ops, or a similarly fast-paced environment.
Exceptionally organized, detail-oriented, and reliable — you love timelines, checklists, and clean systems.
Strong communicator who can coordinate across teams and keep stakeholders aligned.
Comfortable juggling multiple projects and priorities at once.
Low ego, high ownership — you take pride in doing whatever needs to get done.
Thrive in ambiguity and enjoy building structure where none exists.
Interested in startups, education, and learning how customers use products in the real world.

Responsibilities

Own the day-to-day operations of Profound’s education programs — keeping timelines, milestones, and deliverables on track.
Drive education initiatives, including tools, enrollment, communications, tracking, feedback collection, and internal routing.
Manage scheduling, logistics, and coordination for education sessions and programs.
Partner with Customer Success to determine which customers and agencies to prioritize for education.
Partner with Product to surface product issues and insights that emerge through education and help coordinate when and how they get addressed.
Track participation, engagement, and outcomes to ensure programs are effective and improving over time.
Synthesize feedback, questions, and learnings from education into clear takeaways for internal teams.
Help improve and document processes so education programs can scale without breaking.
Take on special projects related to education, enablement, or broader operations as needed.
Be a low-ego problem solver — one day you might be building a tracking system or drafting a program update; the next you might be fixing a workflow, coordinating comms, or jumping in wherever needed to keep things moving.