Operations Associate - Cosmetics, Full Time - 59th Street

Bloomingdale's•New York, NY

15h•Onsite

About The Position

Bloomingdale’s aims to make fashion personal and fun, aspirational yet approachable, guiding and inspiring customers to make style a source of creative energy. The company strives to be like no other store in the world, with every colleague playing a critical role in bringing this mission to life across all brand touchpoints. Bloomingdale's fosters an inclusive culture that promotes diversity of background, thought, and opinion, where all colleagues have a voice and access to leadership. Colleagues are described as passionate, driven, entrepreneurial, and collaborative. The Operations Associate (Cosmetics Operating Assistant - COA) is sought to build meaningful relationships and contribute to a collaborative environment of problem solvers and flawless executers. The COA partners with their Department Manager to support top-line sales growth and deliver a superior customer experience. This role is responsible for maintaining a clean, neat, and easy-to-shop environment through best practices, collaboration with the cosmetics team, in-store support, and central/vendor contacts. Merchandise processing, presentation, and maintenance must adhere to Bloomingdale's standards. The COA drives superb execution of administrative functions and merchandise processing, interacts daily with the cosmetics team on selling initiatives and event execution, and supports corporate, regional, and store initiatives to drive sales.

Requirements

High School Diploma or equivalent required
Able to easily engage in conversation
Social ease and quick response to customer needs and inquiries
Able to maintain composure in difficult situations
Detailed oriented about product knowledge
Able to communicate effectively with customers, peers and management
Basic math functions to operate register, handle money and make change
Able to use a calculator
Able to work independently and as part of a team in a learning environment
Constant moving and standing
Able to lift 10 lbs.
Able to reach, grasp, stoop, kneel, crouch and climb ladders.
Able to use and navigate multiple technological devices
Ability to sell and build a sale through conversational interaction
Enjoys meeting and interacting with customers; demonstrates strong interpersonal skills
Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures

Responsibilities

Provide an exceptional customer experience by ensuring the customer is always the priority and role model customer centric behavior
Demonstrating exceptional selling skills and attention to operational best practices
Acknowledge customers in a friendly and helpful manner upon their entry into the area
Assist Beauty Advisors in conversion sales through courtesy/professionalism
Partner with Sales Staff to complete sales and add on items to increase IPT
Assist in the coordination of operational tasks as required such as, putting out new merchandise, sales & event set-up & damages
Ensure timely processing of new receipts, damages, testers, and return to vendors through delegation to self and staff
Support business driving events to achieve department goals
Supervise proper presentation, organization, storing, and replenishment of stock
Coach selling of merchandise through effective customer service/selling techniques
Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, & special events in partnership with DM
Ensure associates are developing a repeat-business customer base to regularly communicate upcoming events, new merchandise receipts and product replenishment to drive sales
Organize and execute physical inventory process in partnership with DM
Maintain high customer readiness standards, deliver a clean, neat and easy-to-shop store
Adhere to AP/inventory control/compliance procedures to ensure shortage prevention
Support the DM in driving Bloomingdale's Sales, Service and Loyalty priorities
Monitor Selling Floor Standards of merchandising, event set up, visual changes, and supplies
Demonstrate awareness of key sales drivers
Maintain stockroom standards and manage all inventory control and AP standards
Participate in department meetings/conference calls/store meetings/customer issues
Understand counter and department’s business trend vs. Plan/ LY by using Branch Department Class w/Gross Returns report and New Application Report
Know what categories are selling vs. non-selling through on the floor observation and ground intelligence from sales professionals and customers
Create and review business plans with Cosmetics Manager, including eventing and stock management, to maximize opportunities to achieve plan
Assist DM with staffing of counters and TIA Administration
Assist DM with planning/coordinating Bloomingdale's and vendor training for team members
Be proficient in all systems/ device usage to drive sales, clientelling and operational tasks
Assist in training, coaching, motivating, and developing new and incumbent associates on company policies and procedures, product knowledge, and department productivity goals
Review/analyze business performance of daily, weekly, monthly, seasonal, and annual sales
Review advertising calendar and ensure proper execution of events
Ensure accuracy of promotional presentation; communicate advertising and events information to associates