Operations Associate - Commercial Loan Servicer

Capital One • Charlotte, NC

263d • $64,700 - $73,900 • Remote

About The Position

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Richmond, VA or Plano, TX or Charlotte, NC. Capital One Commercial Core Operations is looking for an experienced candidate to support the growing Commercial Loan Servicing Operations Team. In this role you will support syndicate participant loans for a variety of Corporate Banking Lines of Businesses, handling day to day loan activity and maintenance. The role includes analytical components related to various loan accruals and manual calculations with ongoing reconciliation and remediation. Strong communication skills and product knowledge are critical to success, as well as working collaboratively among stakeholders to help facilitate ongoing change management.

Requirements

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience in Banking Operations.
• At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs).

Nice To Haves

• Bachelor's Degree or Military experience.
• 2+ years of experience in Commercial Loan Operations and Commercial Loan Servicing.
• 2+ years of experience with Advanced Commercial Banking System (ACBS).
• 2+ years of experience with Wall Street Systems (WSS) and Society for Worldwide Interbank Financial Telecommunication (SWIFT).

Responsibilities

• Control and manage a portfolio of active credit facilities as the Loan Operations Servicer for a variety of participant/member loans for the Commercial Corporate Banking line of business.
• Process loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidations.
• Communicate directly with Agent Banks and Financial Institutions for all loan related requests (i.e. resolving and expediting inquiries, discrepancies, and other special requests).
• Manage all exception and maintenance reporting for cash breaks analysis, reconciliations of interest, fees etc.
• Complete comprehensive testing of system enhancements.
• Review of, and extraction from, legal documents for compliance, interpretation and operational viability and support.
• Develop, design, and implement inter-departmental controls and risk reducing processes with the primary goal of maintaining accurate books and records.
• Prepare and submit periodic departmental and team reports and metrics.
• Manage multiple workflow tools including Gmail, Salesforce, Customer Hotline.
• Support foreign currency lending in collaboration with the internal trade desk associates - adhering to strict timelines of buy/sell requirements with each lending request.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED