About The Position

Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for an Operations Associate Cardiac Monitor Technician to join our team in Springfield, MA. This position is part-time, with a schedule of rotating days and weekends required, and hours from 7am to 7:30pm. The role involves working with patient and family-centered care teams to ensure all business functions related to processing patient information, managing documentation, organizing patient medical records, and facilitating smooth unit operations. The Operations Associate will report to the Nurse Manager, with daily activities coordinated by the charge nurse.

Requirements

  • High School Diploma or GED.
  • 1-2 years experience in customer service, preferably in a healthcare setting.
  • Ability to work rotating days, including weekends and holidays.
  • Ability to multitask.
  • Computer literate.

Responsibilities

  • Tracks, prioritizes and assigns beds, communicates with BMD and BM for admissions, discharges and transfers (ADTs).
  • Proficiently utilizes computer applications such as C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft and Kronos.
  • Participates in unit specific projects such as payroll, committee participation, and developing unit time schedules.
  • Provides report/handoff to next shift including pending discharges, admissions in process, and bed statuses.
  • Serves as a unit-based resource for Zoned Hospitalist and medical/surgical teaching teams.
  • Functions as a greeter for the arrival of new patients/families to the unit/department.
  • Maintains patient charts in proper sequence and prepares records prior to transfer and discharge.
  • Prepares staffing assignments for the next shift and communicates staffing and scheduling to Clinical Supervisor.
  • Inventories, maintains and charges supplies, initiates requisitions and requests accurately.
  • Initiates emergency procedures as needed within the unit/department.

Benefits

  • High-quality, low-cost medical, dental and vision insurance.
  • Generous PTO - up to 25 days in the first year, with scheduled earned increases.
  • Continuing education support and reimbursement.
  • First Time Home Buyers Financial Packages.
  • Farm Share Memberships.
  • 403b retirement company match & annual company contribution increase based on years of service.
  • Free money coach advice from a certified professional.
  • Wellbeing programs that include mental, physical, and financial health.
  • Pet, home, auto and personal insurance.
  • Life insurance.
  • Reimbursement for wellbeing activities such as gym membership and personal trainer.

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Industry

Religious, Grantmaking, Civic, Professional, and Similar Organizations

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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