Operations Associate, Bureau of Childcare

New York City, NY • Manhattan, NY

128d • Remote

About The Position

The Bureau of Child Care ensures that child care services in New York City operate in compliance with the New York City Health Code and New York State Social Service regulations and are licensed or permitted as required by law. The Bureau routinely monitors child care programs to protect the health and safety of children while in the child care environment, and actively works to improve and expand access to high quality programs which support early childhood development and learning. The Bureau of Child Care seeks to hire an Operations Associate to ensure compliance with legislative mandates to conduct comprehensive background checks for child care staff.

Requirements

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
• One year of satisfactory clerical experience
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Nice To Haves

• Excellent verbal, written and interpersonal communication skills
• Highly organized, strong attention to detail and solution oriented
• Dedication to customer service
• Ability to multitask in a fast-paced environment
• Working knowledge of child care regulations desired but not required
• Experience with data entry and querying large datasets a plus

Responsibilities

• Answer in-person, telephone and email inquiries, intake applications and process correspondence
• Review initial and renewal child care permit applications for completeness and accuracy, and adherence to protocols for submission
• Process background clearances, using appropriate databases, in accordance with protocols and designated timeframes
• Track application status, deficiencies, and follow-up items through to issuance or denial or permit
• Coordinate documentation review, and correction of violations, if any, with inspection and enforcement staff
• Enter information and upload documents into Child Care databases, ensuring data security and confidentiality
• Provide technical assistance to current and prospective child care operators on the permit application and comprehensive background check processes

Benefits

• Premium-free health insurance plan that saves employees over $10K annually
• Additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund
• Public sector defined benefit pension plan with steady monthly payments in retirement
• Tax-deferred savings program
• Robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers
• Job security compared to private sector employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees