POS Operations Associate-1

Public Partnerships | PPL • New York, NY

22h • $19 - $22

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com). Position Title: Operations Associate 1 Duties & Responsibilities: Job Summary The Reporting and Operations Analyst is responsible for compiling, analyzing, and maintaining staffing, performance, and operational data to support effective management decision-making. This role develops and maintains management reports, dashboards, and ad hoc analyses, prepares weekly performance and disbursement reports, and tracks key staffing and productivity metrics. The analyst ensures data accuracy, maintains detailed agent information, produces performance rankings based on defined KPIs, and creates tools that provide actionable insight into workforce productivity. Working closely with management, this position supports process improvement initiatives, meets multiple reporting deadlines, and contributes to operational efficiency in a fast-paced environment.

Requirements

• Excellent accuracy and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment with multiple deadlines.
• Excellent written and oral communication skills.
• Process-improvement oriented.
• Excellent spreadsheet skills.
• Strong Microsoft Office applications skills (preferably with Excel, Word, PowerPoint and Access).
• High school diploma or equivalent required; Bachelor’s degree preferred.

Nice To Haves

• 1-2 years’ experience in payroll and accounts payable operations or finance, preferably in an automated system environment.

Responsibilities

• Reporting & Data Analysis Develops and maintains management reports, dashboards, and ad hoc analyses to support operational and strategic decision-making.
• Compiles, validates, and prepares accurate weekly performance and disbursement reports for leadership review.
• Analyzes staffing and production data to identify trends, variances, and opportunities for improvement.
• Workforce Metrics & Performance Management Maintains and updates detailed staffing records, including agent schedules, extensions, program assignments, and productivity data.
• Produces performance and production stack rankings based on established key performance indicators (KPIs).
• Designs and deploys tools that provide actionable insight into agent performance and workforce productivity.
• Operational Efficiency & Process Improvement Collaborates with management to identify and implement process improvements that enhance efficiency and data accuracy.
• Manages multiple deliverables and reporting schedules to ensure deadlines are consistently met in a fast-paced environment.
• Applies strong attention to detail, spreadsheet expertise, and Microsoft Office skills to streamline reporting and operational workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED