Operations Assistant

Dental Office • Clifton Park, NY

1d • $20 - $20

About The Position

Are you a natural people-person who loves being the face and voice of an organization? Do you thrive in a fast-paced, team-first environment where your energy and attention to detail truly make a difference? The Smile Lodge is looking for an enthusiastic Operations Assistant to join our team — someone who brings warmth, organization, and genuine care to every patient and family interaction. About The Smile Lodge The Smile Lodge is a growing multi-location dental group practice proudly serving 65,000+ patient families across the Capital Region. We offer both pediatric and orthodontic care across our Clifton Park and East Greenbush locations — and we believe that a great patient experience begins the moment a family calls us or walks through our doors. Our Operations team is at the heart of making that happen.

Requirements

• Prior front desk experience strongly preferred — orthodontic or pediatric experience is a plus but not a requirement
• Strong customer service background with excellent written and verbal communication skills
• Sharp attention to detail with a follow-through mindset
• Comfortable traveling between our Clifton Park and East Greenbush locations- with a set 4-day work week working 7a-5:30p
• A genuine love for connecting with people and being part of a team-first culture

Nice To Haves

• orthodontic or pediatric experience

Responsibilities

• Be the warm, welcoming first point of contact — answering phones and greeting patients and guardians with genuine enthusiasm
• Schedule appointments accurately following clinical guidelines, insurance frequency, patient due dates, and scheduling templates
• Verify and update contact and insurance information at check-in with accuracy and care
• Collect patient payments and assist families with setting up payment plans as needed
• Complete thorough appointment checkouts — including claim creation, reviewing treatment and cost details, completing notes, and collecting balances
• Communicate clearly and professionally using email templates, quick notes, and documentation tools
• Complete daily tasks assigned and contribute to the overall flow and energy of the team

Benefits

• Be part of a mission-driven team making a real difference for children and families every single day
• Supportive, relationship-focused culture where your contributions are seen and celebrated
• Competitive compensation and benefits through our partnership
• Opportunities to grow within a thriving, expanding practice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees