Operations Assistant

Atmos Energy-posted 7 months ago
Full-time • Entry Level
Sherman, TX
5,001-10,000 employees
Specialty Trade Contractors
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At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. This job involves various administrative duties primarily focused on customer service and support within the organization. The position requires effective communication, numeric, and computer skills to manage customer service orders, assist in operations, and maintain records.

  • Receives customer service orders taken by Customer Support Center personnel; monitors, controls and reschedules MDT workload as appropriate; reads all system generated reports and makes preparations for next day operations.
  • Generates completing, closing, and canceling service orders.
  • Assists Customer Support Center by setting up premises, services, and accounts and creating meter orders.
  • Dispatches leak and emergency orders to Service Technicians.
  • Researches and resolves meter and out of cycle exceptions and may make customer account adjustments.
  • Monitors, schedules, and processes ITRON meter reading routes, assigns priorities to calls, and schedules orders for appropriate construction and maintenance personnel.
  • Prepares, distributes, and maintains daily line locates.
  • Generates and maintains various logs and reports on a daily, weekly and monthly basis (i.e., leak log, new services, exceptions, soft-close, etc.).
  • Assists in researching and administration of past due notices, and maintains and monitors special accounts prior to delinquent disconnection.
  • Enters monetary and consumption adjustments to customer accounts.
  • Codes, validates, and processes vendor and contractor invoices.
  • Enters, processes, and validates employee time records and payroll reports. May maintain Engineering systems such as ALMS, PPMS, EGFW. Prepares monthly disbursement report and maintains petty cash drawer.
  • May initiate, receive and confirm purchase orders and requisitions.
  • Assists service and construction and maintenance personnel by communicating pertinent data and other information related to various situations.
  • Provides administrative and clerical support to field operations.
  • Performs other related duties as required.
  • A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and two years experience in customer service or a closely related field.
  • Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide basic types of factual information.
  • Requires the ability to perform basic addition, subtraction, multiplication and division.
  • Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.
  • Holidays and Paid Time Off
  • Parental Leave
  • Retirement Savings Plan (Matching and Fixed Annual Company Contribution)
  • Annual Bonus Opportunity
  • Employee Assistance Program
  • Short-Term and Long-Term Disability Plans
  • Basic Life Insurance
  • Health Savings Account (HSA) Company Contribution with HDHP
  • Wellness Programs
  • LifeLock Identity Theft Protection
  • Paid Training
  • Linked-In Learning
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