Operations Assistant Store Manager in Training

The Home Depot•Caguas, PR

1d•Onsite

About The Position

The Operations Assistant Store Manager in Training (OASM-IT) position at The Home Depot is designed to provide hands-on experience in the key responsibilities and functions of an Operations Assistant Store Manager. This comprehensive training program includes practical experience, mentorship, and leadership development over a period of up to 6 weeks. During this time, OASM-ITs will learn Manager on Duty duties and how to manage various aspects of a retail store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will gain oversight of critical operational areas such as the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. The role involves collaboration with the Store Manager, Assistant Store Managers (ASMs), and operational field teams to develop and implement strategies for boosting sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM-ITs are expected to lead by example and uphold all lawful company policies and positions.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
3 Minimum Years of Work Experience.
2 + years of leadership experience.

Nice To Haves

Demonstrated ability to collaborate and work effectively with cross-functional teams.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
3 Preferred Years of Work Experience.
3 + years of leadership experience.

Responsibilities

Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures.
Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary.
Complete all assigned training modules and assessments.
Supervise Associates in the selling effort and lead GET culture and set the example.
Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.
Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management.
Learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
Perform Opening, Closing MOD and other whole store focus responsibilities.
Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures.
Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.
Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.