Operations Assistant - Old National Centre (Part Time)

Live Nation-posted 3 months ago
Part-time • Entry Level
Indianapolis, IN
5,001-10,000 employees
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Old National Centre is seeking a highly motivated and proactive Operations Assistant to join the venue team in Indianapolis. This position will be a hands-on experience in an exciting, fast-paced, friendly and inspired setting. This is a year-round, part-time position with an events-based schedule. This is not a remote position.

  • Administer employee engagement, venue staffing and guest service division-wide goals.
  • Plan and coordinate processes and activities associated with employee engagement and guest service.
  • Partner with the venue’s front line event staff to create encore moments.
  • Work with Department Managers and Supervisors to ensure service standards are communicated pre-event and demonstrated during and post the event.
  • Partner with fellow staff members at the end of show to close the venue, including picking up waste and properly storing event equipment.
  • Administrator for the guest service, recognition and employee training system(s).
  • Administer anniversary service awards and other employee recognition and guest service programs.
  • Research best practices and collaborate with the Assistant General Manager and Operations Manager to develop venue opportunities to increase employee engagement and guest satisfaction.
  • Participate in recruitment events with a focus on obtaining candidates for necessary positions.
  • Prepare the candidate & maintain ongoing communication for onboarding requirements.
  • Support scheduling and execution of hiring events to build and maintain an appropriate funnel of candidates for openings.
  • Assist in communicating work schedules/shifts with employees.
  • Help facilitate new employee trainings.
  • Manage applicable venue service program budget and process vendor invoices.
  • Work directly with the Ops Manager and Security Supervisor to perform day of show duties.
  • Respond to all elevated staff/guest inquiries and concerns regarding shows, artist meet and greet packages, amenities, VIP program and seat upgrades.
  • Work through and correct guest concerns and complaints regarding security and customer service-related situations.
  • Follow up with Security and Guest Services teams to ensure that service standards are met.
  • Perform opening/running/closing duties according to Live Nation policy.
  • Inform guests of venue amenities & make recommendations.
  • Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered.
  • Suggestive selling of all venue products and services when applicable.
  • Keep current on all Standard Operating Procedures and effectively communicate them to team members.
  • Create pre-shift sheet and relay information from management directly to staff.
  • Turn in all lost and found articles to Box Office.
  • Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies.
  • Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas.
  • Lead all pre-shift meetings prior to start of shift.
  • Communicate to M.O.D. any issues that guests or team members may have.
  • Work with the M.O.D. to resolve any and all guest issues, consulting or involving management if the situation escalates.
  • Complete incident reports and collect witness statements.
  • Assist MOD with all ejection logs and incident reports.
  • Required to work Special Events that are scheduled throughout the venue.
  • Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations.
  • Skills in guest relations/staff relations - assessing and anticipating special needs of guests.
  • Prioritization of duties and effective communication skills.
  • Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude.
  • Read guests to anticipate their needs.
  • Turn potentially negative situations into positive ones.
  • Communicate well with team members and managers and foster an atmosphere of unity and camaraderie.
  • High School Diploma required.
  • Must be able to maintain composure and organization in a hectic and loud environment.
  • Proficient computer skills required including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Possess a positive outlook, strong communication skills and the ability to engage others.
  • Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
  • 1 year’s plus of administrative experience.
  • 2-3 years’ plus of work experience in a comparable role.
  • 1-2 years’ plus of leadership experience.
  • Has a natural interest in helping others and a heart for service.
  • Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
  • Must be able to lift 30 lbs. using proper lifting techniques.
  • Bachelor's degree in Communications, Marketing, Business, Human Resources, Events or something comparable preferred.
  • Public speaking or meeting facilitation skills are a plus.
  • Generous vacation.
  • Healthcare benefits.
  • Retirement benefits.
  • Student loan repayment.
  • Tuition reimbursement.
  • Six months of paid caregiver leave for new parents including fostering.
  • Access to free live events through exclusive employee ticketing program.
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