Operations Assistant Manager - Longwood, FL

Trustco Bank

15h

About The Position

Are you a natural leader with an eye for operational excellence? Trustco Bank is looking for an Operations Assistant Manager to help steer our daily activities. You will lead a high-performing team, ensuring that every transaction—from a simple deposit to a complex ACH file—is processed with 100% accuracy and world-class customer service.

Requirements

High School Diploma or equivalent; higher education or financial experience is a plus.
Exceptional verbal and written communication skills.
Highly organized with the ability to manage multiple priorities under tight deadlines.
Self-motivated with a collaborative spirit.
Proficiency in Microsoft Office Suite (Excel, Word).
Fluent in English; bilingual a plus
Access to reliable transportation

Nice To Haves

Bachelor’s degree.
Previous banking or financial services experience.

Responsibilities

Team Empowerment: Directly supervise and train department staff on the latest policies and procedures, fostering a culture of professional growth.
Performance Tracking: Monitor department KPIs and vendor reports to ensure we are always exceeding our service standards.
Digital Commerce Specialist: Take the lead on processing daily Business Online ACH files and managing customer inquiries for BillPay.
Quality Control Agent: Review account maintenance exceptions, ensuring every branch stays compliant by catching and correcting errors before they become issues.
Central Hub of Communication: Act as the go-to resource for branch and department inquiries via our ticket system, email, and phone.