Opertions/Assistant Manager

Dogtopia Of North Overland Park•Overland Park, KS

13d

About The Position

Dogtopia, the industry leader in dog daycare and wellness services, is looking for a full time energetic, organized, business-minded individual to lead our team as a store Operations/Assistant Manager at our new facility in North Overland Park. This is a role for someone with a Management and Sales/Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person is an enthusiastic dog lover, and after coming on board, as a BONUS can bring their dog friendly dog to work – for free! As Operations/Assistant Manager you are responsible for smooth running of operations, managing team members, maintaining high quality, safe and clean dog care facility, help providing exceptional level of customer service, working alongside of pet parent relationship manager to initiate community outreach through marketing and special events and drive superb customer satisfaction metrics.

Requirements

Minimum 2 or more years of working experience in a kennel operation, pet care or veterinary facility.
Minimum 1-2 years of experience managing a customer facing, high service providing company.
Minimum 1-2 years of experience leading a team of full or part time employees.

Responsibilities

Team Management
Maintains optimum back of house staffing and development with employees
Leads by example by coaching all on contributing to a positive team-oriented culture
Manages completion of all Spa Services – baths, nails, ear cleaning, and brushouts
Must have a flexible schedule that includes some evenings, weekends, and holidays
Onboarding employees and ensure each employee has the required amount of training
Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment
Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s Safety and cleaning standards
Works closely with of pet parent relationship manager to complete new dog Meet & Greats
Assists on In-store event days
Financial and Administrative
Manages team members including quality control of work, safety and schedules
Maintains controllable expenses within budgetary constraints including ordering supplies, and actively for ways to maximize efficiency
Communicates any concerns or needs proactively and partnering after attempting to resolve issues
Develops team in upselling and using dog evaluations to grow revenue
Communicates any concerns or needs to General Manager proactively and partnering after attempting to resolve issues
Operations
Maintains and updates cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards
Proactively handles any dog incident and communicates to pet parents, GM and owner with proper documentation and follow up
Monitor dogs proactively with ongoing behavior issues and maintains action plans to retain those with minor issues
Ensure Operations perform at Dogtopia standards for Dog safety and cleanliness
Responsibility for opening and closing store
Customer Service and Presentation
Maintains a neat organized environment at all times
Sets the example for the team and holds accountable to internal and external customer service standards
Keeps the team members engaged in their duties
Strive for high customer service ratings