Operations Assistant (Kenai Fjords Tours)

Pursuit • Seward, AK

277d

About The Position

As the Operations Assistant, you will play a critical role in ensuring operations run smoothly. Each day will look different, and you will be responsible for a variety of operational and administrative support functions at an assigned line of business within Pursuit's Alaska Collection.

Requirements

• Previous experience in hospitality or a related industry preferred.
• Exceptional organizational and multitasking skills.
• Ability to complete tasks with a high level of accuracy and attention to detail.
• Strong communication and interpersonal abilities.

Responsibilities

• Support the daily operation and operations management teams.
• Submit and track incident reports for assigned line of business.
• Monitor, track, and report on team member training progress and completion within ExpandShare platform.
• Assist with coordinating team member housing assignments in partnership with Operations management and Employee Experience Coordinator.
• Coordinate and execute new team member onboarding and orientation in partnership with People & Culture.
• Serve as the initial point of contact for J1 students, assisting with inquiries and providing support.
• Plan and coordinate team trips and activities in partnership with Operations management and Employee Experience Coordinator.
• Plan, coordinate, and execute team communications and town hall meetings.
• Collaborate with team leaders to compile relevant information for communication channels and town hall presentations.
• Act as the initial point of contact for team members seeking assistance.
• Address and resolve basic team member inquiries and escalate more complex issues to the People & Culture team.

What This Job Offers

• Industry: Administrative and Support Services