Operations Assistant and Systems Analyst

City of Gainesville, FL • Gainesville, FL

405d • $61,061 - $93,021

About The Position

Make a difference in the community you live in! As a Community Builder-an employee with the City of Gainesville- you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it's a chance to contribute to community success and to help enhance the Gainesville way of life.

Requirements

• Graduation from an accredited four year college or university with major course work in data processing, computer sciences, computer programming, information systems or system engineering and 2 years of responsible customer service experience.
• A 2 year degree with 2 years of related experience and 2 years of responsible customer service experience.
• A High School diploma with a minimum of 4 years of related experience and 2 years of responsible customer service experience.

Nice To Haves

• Knowledge of City Departments, their functions and service areas.
• Knowledge of basic technical and construction terminology.
• Basic knowledge of programming languages.
• Excellent written and oral communications skills.
• Experience working within a work management system.
• Strong interpersonal skills.
• Proficient with Microsoft Office products; Excel, Word, and Power Point.

Responsibilities

• Receives customer service inquiry and complaint calls. Expedites or research to expedite customer service needs.
• Tracks, monitors and coordinates the flow of work orders, service requests, inspections, claims, and public records requests.
• Maintains computerized records and provides various automated reports.
• Evaluates and assists in analyzing, designing, implementing, and maintaining automated/computerized systems.
• Evaluates software needs and training/documentation.
• Advises and assists departmental computer users with problems and requests.
• Coordinates field crews for the inspection and repair of City infrastructure.
• Coordinates field crews for emergency response calls as needed.
• Inputs service and repair work orders utilizing multiple work management systems.
• Maintains computerized and hard copy files for any Operations programs including but not limited to Progression-through-Training (PTTP) programs and Commercial Driver's License (CDL) program.
• Acts as timekeeper and processes paperwork and reports associated with this function.
• Monitors radio base station for divisional dispatching and assistance to maintenance crews and technicians.
• May design user interfaces, applying graphic and creative artistic skills.
• May work in asset management systems assisting with pavement management program.
• Assists supervisors with confidential/sensitive materials and record keeping related to labor agreements, personnel matters, and/or criminal records.
• May direct work of other clerical staff.
• Attends work on continuous and regular basis.

Benefits

• Health insurance
• Life insurance
• Paid leave
• 11 paid holidays a year
• Pension plan
• Deferred compensation plan
• On-site fitness centers
• Tuition reimbursement
• On-site medical staff
• Wellness program

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree