City of Gainesville, FL-posted 11 months ago
$61,061 - $93,021/Yr
Full-time
Gainesville, FL
Executive, Legislative, and Other General Government Support

Make a difference in the community you live in! As a Community Builder-an employee with the City of Gainesville- you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it's a chance to contribute to community success and to help enhance the Gainesville way of life.

  • Receives customer service inquiry and complaint calls. Expedites or research to expedite customer service needs.
  • Tracks, monitors and coordinates the flow of work orders, service requests, inspections, claims, and public records requests.
  • Maintains computerized records and provides various automated reports.
  • Evaluates and assists in analyzing, designing, implementing, and maintaining automated/computerized systems.
  • Evaluates software needs and training/documentation.
  • Advises and assists departmental computer users with problems and requests.
  • Coordinates field crews for the inspection and repair of City infrastructure.
  • Coordinates field crews for emergency response calls as needed.
  • Inputs service and repair work orders utilizing multiple work management systems.
  • Maintains computerized and hard copy files for any Operations programs including but not limited to Progression-through-Training (PTTP) programs and Commercial Driver's License (CDL) program.
  • Acts as timekeeper and processes paperwork and reports associated with this function.
  • Monitors radio base station for divisional dispatching and assistance to maintenance crews and technicians.
  • May design user interfaces, applying graphic and creative artistic skills.
  • May work in asset management systems assisting with pavement management program.
  • Assists supervisors with confidential/sensitive materials and record keeping related to labor agreements, personnel matters, and/or criminal records.
  • May direct work of other clerical staff.
  • Attends work on continuous and regular basis.
  • Graduation from an accredited four year college or university with major course work in data processing, computer sciences, computer programming, information systems or system engineering and 2 years of responsible customer service experience.
  • A 2 year degree with 2 years of related experience and 2 years of responsible customer service experience.
  • A High School diploma with a minimum of 4 years of related experience and 2 years of responsible customer service experience.
  • Knowledge of City Departments, their functions and service areas.
  • Knowledge of basic technical and construction terminology.
  • Basic knowledge of programming languages.
  • Excellent written and oral communications skills.
  • Experience working within a work management system.
  • Strong interpersonal skills.
  • Proficient with Microsoft Office products; Excel, Word, and Power Point.
  • Health insurance
  • Life insurance
  • Paid leave
  • 11 paid holidays a year
  • Pension plan
  • Deferred compensation plan
  • On-site fitness centers
  • Tuition reimbursement
  • On-site medical staff
  • Wellness program
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