Operations ASM

Lowe's • Beaufort, SC

69d

About The Position

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Operations Assistant Store Manager, this means: • Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed. • Planning for spikes in sales and ensuring the store has the in-stock position to support the demand. • Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices. The Operations Assistant Store Manager leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. The Operations Assistant Store Manager is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe's in-store experience. At times, the Operations Assistant Store Manager is expected to provide full leadership over the store. The Operations Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives. Role-specific assignments and priorities will be tailored to front-end and back-end operations. Furthermore, this individual may be asked to rotate through Merchandising and Specialty assignments for the purpose of cross-training and development. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

Requirements

• 2 years of experience leading associates in a retail environment.
• 3 years of experience working in a fast-paced, cross-functional work environment.
• 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Nice To Haves

• Bachelor's degree, certification, or background in retail store freight flow logistics.
• 5 years of experience leading support/operations associates in a retail or consumer service industry.
• 3 years of experience performing manager-on-duty responsibilities.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
• Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).

Responsibilities

• Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
• Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
• Leading a team of associates to ensure exceptional customer service.
• Achieving sales and margin goals while driving operational efficiencies.
• Maximizing overall customer satisfaction with the in-store experience.
• Collaborating with peers on the store leadership team and District Manager.
• Assessing customer needs and developing methods for achieving service, sales, and operational objectives.
• Rotating through Merchandising and Specialty assignments for cross-training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Building Material and Garden Equipment and Supplies Dealers