Operations Architect | Patient Communication Systems

Akido•Pomona, CA

6h•$120,000 - $140,000

About The Position

Are you passionate about using technology and AI to transform healthcare from the inside out? As an Operations Architect, you’ll partner closely with our Principal Operations Architects to elevate the performance of our care delivery teams — optimizing workflows, strengthening call center and clinic operations, integrating innovative tools, and removing friction so frontline staff can focus on delivering exceptional care. This is a deeply hands-on role for someone who thrives in operational complexity, enjoys working directly with clinic and call center teams, and is excited about building scalable systems that power a high-performing, tech-enabled care model. Over time, this role has the potential to evolve into operational leadership and ownership of key functions. If you thrive in the weeds and get excited about building the backbone that powers a healthier future, we want to meet you.

Requirements

Strong analytical and problem-solving skills with a passion for operational efficiency and process improvement.
Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
Excellent communication and collaboration skills to engage stakeholders across different teams.
Technical curiosity and willingness to learn about new tools and technologies.
Detail-oriented mindset with a commitment to maintaining thorough documentation and reporting.

Nice To Haves

Preferably 5+ years in a fast-paced, high-growth environment in a builder role or supporting new operation development within healthcare operations.
Preferably with hands-on experience leading or supporting call center teams.

Responsibilities

Partner with senior operators to execute a strategic roadmap for operational processes and systems for a key healthcare function with the opportunity to eventually manage that function.
Manage the roll out new operational initiatives by owning logistics, tracking progress, and aligning stakeholders.
Identify and analyze operational inefficiencies by shadowing field employees and proposing process improvements.
Support automation and optimization initiatives through documentation, testing, and hands-on implementation.
Build and maintain detailed process documentation to promote clarity and alignment across teams, including call center workflows, scheduling workflows, and frontline clinic operations.
Develop reporting functionality, monitor KPIs, and analyze trends to inform decision-making.
Research and evaluate new tools and technologies relevant to operational workflows.
Support technology assessments and implementation projects in collaboration with IT and product teams.
Contribute to fostering a culture of continuous improvement within the operations team and collaborate cross-functionally to execute plans effectively.