Operations and Customer Support Specialist

Furniture Options•Wichita, KS

4d•$18 - $20

About The Position

We’re looking for an Operations and Customer Support Specialist who enjoys keeping things organized, solving problems, and making life easier for both customers and leadership. This role supports the Vice President of Furniture Options and plays a key part in day-to-day operations, reporting, and customer experience. If you’re someone who loves Excel, notices when numbers don’t quite line up, takes pride in great customer service, and can think on your feet, this could be a great fit. What You’ll Do This role blends high-level administrative support with hands-on customer interaction. Your days will include a mix of planning, problem-solving, data work, and helping customers feel taken care of.

Requirements

High school diploma or equivalent
Minimum of three years of experience in an office or administrative assistant role
Advanced skills in Microsoft Outlook, Excel, Word, and Teams
Strong customer service mindset
Excellent Excel skills and comfort working with reports and data
Critical thinking and problem-solving abilities
Strong attention to detail and follow-through
Ability to juggle multiple priorities in a fast-paced environment
Professional communication skills, both written and verbal
Discretion and sound judgment when handling confidential information

Responsibilities

Provide direct administrative support to the Vice President, including preparing agendas, reports, spreadsheets, correspondence, and other business documents
Track action items, deadlines, and follow-ups to keep priorities moving forward
Assist management and the Furniture Options corporate team with projects, research, and special assignments
Compile weekly, monthly, and ad hoc reports related to operations, sales activity, and departmental needs
Ensure data accuracy and consistency across reports, forms, and systems
Use Microsoft Outlook, Excel, Word, and Teams at an advanced level to improve efficiency and organization
Assist customers by phone, email, or in person, providing a professional and service-oriented experience
Prepare order quotes and lease agreements and clearly explain lease terms to customers
Enter new customer information and maintain accurate sales data for current customers in Operations & Marketing Programs
Coordinate information related to customer orders, documentation, and follow-ups
Make “We Care” calls after delivery to ensure customer satisfaction
Investigate and help resolve customer questions or concerns, escalating issues when appropriate