Operations and Commercial Support - Bismarck

Goldmark Property Management • Bismarck, ND

17d • Onsite

About The Position

The Operations and Commercial Support Specialist supports Property Management teams by completing a variety of specialized administrative and financial duties for assigned multifamily residential properties. The Operations and Commercial Support Specialist frequently assists with special projects.
We believe everyone at Goldmark is a leader! This role will be responsible for bringing our Goldmark vision of creating a better living for our customers and our communities to life at their individual property level. They will focus on delivering exceptional customer service and quality that is the Goldmark differentiator in making our residents feel at home. The Operations and Commercial Support Specialist will take pride in serving others and delivering a caring and professional experience for our residents, our owners, and our fellow team members.
This role works in-office Monday through Friday approximately 25 hours per week.

Requirements

• High School Diploma or GED.
• Must have a valid driver’s license, vehicle, and vehicle insurance per company requirements.
• Customer service experience and a strong customer service mind-set.
• Strong interpersonal and communication skills with ability to relate to a diverse group of people.
• Self-driven with an ability to organize work, manage time, multi-task, and prioritizes responsibilities.
• Team player who works well and supports everyone to achieve our goals and objectives.
• Proficiency of the English language in reading, writing and verbal communication.

Nice To Haves

• Prior experience in property management or a related industry is preferred, but not required.
• Proficiency in Microsoft Suite including SharePoint, Word, Outlook and Excel is preferred.
• Yardi Property Management Software preferred.

Responsibilities

• Assist and complete special projects as assigned.
• Build and maintain long-term relationships with residents, team members and commercial clients by addressing and responding to requests, questions, and concerns.
• Assist with the renewal process while following all regulatory guidelines.
• Support in covering office hours for assigned properties as directed.
• Enter rent checks and money orders as directed.
• Work with Operations Support Manager/Regional Manager to research and document variances.
• Review Gross Potential Rent (GPR) reports, researching and resolving errors based on location.
• Approve payables.
• Enter charge refunds or charge offs.
• Approve supply orders as directed.
• Authorize security deposit returns.
• Assist with prepays and delinquency review.
• Follow and maintain property security and key management.
• Assist with vendor management by negotiating and verifying vendor rates and completing vendor contracts.
• Assist in auditing documents to ensure compliance with Goldmark policies.
• Create goals, processes, and habits to succeed in your personal growth and development.

Benefits

• Your PTO grows with you—the longer you’re here, the more time you earn. Celebrate your commitment with extra paid days every work anniversary.
• Choose your payday! Hourly team members have access to on-demand pay
• Recharge with “YOU” Days and paid volunteer hours each year.
• Celebrate milestones with years-of-service recognition.
• Build your future with a 401(k) plan offering up to a 5% company match (vested immediately after eligibility requirements are met).
• Access an Employee Assistance Program (EAP) plus a range of voluntary benefits and life insurance options.
• Income-replacement benefits for qualifying life events.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED