Operations Anaylst - USD Wire Customer Service

Bank of America•Scranton, PA

22d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This is an Inbound Call Customer Service role receiving multiple calls throughout the day. Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 50+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Requirements

Highly organized with strong attention to detail
Experience receiving calls throughout the business day, up to 50+ calls per day
Typing and Data entry experience
Client facing experience
Excellent time management and prioritization skills, with ability to meet deadlines under pressure
Excellent oral and written communication skills
Exceptional Customer Service experience
Experience with working independently and on teams
Experienced with Microsoft Office Suite, especially Excel
Experienced with managing multiple priorities and multi tasks
full working knowledge of operations environment acquired through experience in an operations environment and on the job training

Nice To Haves

Expert level Excel experience
Working knowledge of payment investigations systems
Financial industry experience
Business, Finance, Accounting, Economics, or similar major preferred

Responsibilities

day-to-day analysis
research and resolution of varied problems including receiving 50+ calls per day
administering defined procedures
analysis and report generation
exception processing
Coordinates the implementation of products/services and operational solutions
assisting in designing, documenting, implementing, and monitoring of new products/services
providing guidance to associates within own unit regarding procedural, technical and/or operational changes
supporting defined procedures
routine analytics
creating reports
completing exception processing