Operations Analyst

PayJoy • Lima, OH

76d • Hybrid

About The Position

The CC/CL Operations Analyst is responsible for coordinating and executing card logistics and operations to guarantee card business growth and operational scalability.

Requirements

• Bachelor's degree in Economics, Management, Finance or a related field.
• 2+ years of relevant experience working in Operations, Logistics, Customer service, or Project Management creating and improving operational processes.
• Outstanding organization, detailed oriented, problem-solving orientation, analytical and structured communication skills.
• Strong technology skills (Google Suite or Office, especially Excel, etc.).
• Ability to analytical thinking, interpret and use data to guide strategic and operational decisions.
• Experience working with Credit and Debit Card logistics is a MUST.

Responsibilities

• Manage all aspects of card logistics, including placing card printing orders and stock management to guarantee cards availability at all times.
• Work hand in hand with logistics vendors to ensure timely delivery of cards while adhering to delivery goals and quality standards.
• Create and improve operational processes to ensure CC ops readiness by scalable processes and agile resolution of issues on the card delivery process.
• Settle and pay logistics and card manufacturing invoices issued by our vendors.
• Ensure bug resolution and product improvements needed related to the product are properly requested and implemented.
• Perform customer research as needed working along with our Branding and UX team.
• Drive post-mortem reports and share visibility with stakeholders.
• Manage tester's devices inventory.

Benefits

• 100% Company-funded Health for employees and immediate family members.
• Phone finance, Headphone, home office equipment and wellness perks.
• $2,000 USD annual Co-working Travel perk.
• $2,000 USD annual Professional Development perk.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Rental and Leasing Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees