CyberSource Corporation, a Visa Inc. company, needs an Operations Analyst (multiple openings) in Austin, Texas to serve as a level 1 point of contact and internal support for Visa Value-Added Services sales users. The role involves managing case queues, classifying cases, prioritizing for delivery teams, and ensuring cases have met minimum criteria to be worked on by the team or performing necessary follow-up to ensure completeness of information. The analyst will partner with a team of analysts and administrators who provide support to the users completing business on the tool. Additionally, the position requires working in conjunction with management and IT partners to help facilitate and manage overall progress of application issues or change requests. The analyst will also administer/configure the Configure-Quote-Price (CPQ) tool per business requirements, including products/pricing maintenance, approval flows, and other enhancements. This position reports to the Austin, Texas office and may allow for partial telecommuting.