Operations Analyst (Hybrid)

MAPFRE • Webster, MA

2d • Hybrid

About The Position

The Operations Analyst provides services for departments in terms of business strategy, workflow, and productivity analysis of key business factors which impact the productivity of the departments and profitability of the organization. May also participate in project requirement definition, user acceptance testing, planning, and business readiness, including post implementation validation across the company platforms to ensure business requirements are met.

Requirements

• Education: Bachelor’s Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
• Experience: 2 - 4 years – or Associate’s Degree equivalent plus 4 - 6 years.
• General knowledge of industry practices, standards, and concepts within field of work. Applies them to perform work requiring analytical business skills.
• Participating in or leading a cross functional team
• Participating in or leading complex projects
• Analytical Skills to identify trends and solve problems
• General Knowledge of Property and Casualty Insurance

Responsibilities

• Plan and schedule activities, tasks, and dependencies; monitor progress.
• Collaborate to set scope, objectives, and recommend change management methods and KPI measurements.
• Identify risks, develop contingency plans, and communicate mitigation actions.
• Monitor open tickets and escalate as necessary.
• Lead operational efforts to clean-up exposures
• Create internal and external communications.
• Investigate and recommend improvements to systems, workflows, and procedures.
• Consult with business areas to provide technical and/or business guidance for decision-making.
• Collaborate with business teams to develop requirements and use cases to enhance operational workflows and system processes.
• Identify issues/trends and facilitate communication between business teams for effective resolution.
• Coordinate data requests as needed, perform analysis to identify trends to make sound business recommendations and decisions that will drive operational strategies.
• Assist operational teams with development of business reporting.

Benefits

• Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
• Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
• Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level