Operations Analyst

Certifi, Inc.•Edina, MN

6d•$65,000 - $70,000•Hybrid

About The Position

Operations Analyst is responsible for identifying and documenting business requirements serving in a liaison role between customer service, product, and systems in support of Client service delivery.

Requirements

High school/GED is required; Bachelor’s degree is preferred
Experience in a customer service environment preferred
2+ years of Analytical and Accounting background preferred
Microsoft Excel: Design macros, developing and producing reports
Strong accounting and finance background and experience

Responsibilities

Lead support in operations for Financial Services and Customer Support serving as a liaison between all parties in supporting the business operations.
Build strong Relationships with key contacts at client locations, empowered to maintain 100% client satisfaction.
Investigate standard and non-standard requests and problems to service clients and service vendors or providers. Identify trends and root cause of issues reporting these to Operations Director driving process improvement.
Solid understanding of systems and Client requirements to ensure great service delivery.
Participate in User Acceptance Testing (UAT) for multiple applications for various functions
Testing of system requirements and enhancements or fixes.
Collaborate with others to define customer requirements, checking for quality and identifying areas for improvement
Assist with implementations of new clients and new system or process functionality.
Ensure product and process documentation is accurate and complete.
Understand quality metrics and work to ensure those are being met.
Problem solving, ability to review and identify issues, mitigate risks, prioritize your work load and work on ad hoc projects as assigned
Logging and tracking defects or issues to closure
Highly organized and ability to work in a fast-paced environment