Operations Analyst
About The Position
BME is a family of service companies specializing in HVAC, Plumbing, Electrical, and Mechanical solutions. We pride ourselves on delivering exceptional service to our clients through a commitment to quality, reliability, and innovation. We are seeking a detail-oriented and analytical Operations Analyst to support our operational excellence across all service lines. The Operations Analyst will play a critical role in analyzing, optimizing, and streamlining operational processes across our family of companies. This role requires a combination of data analysis, process improvement, and cross-functional collaboration to drive efficiency, enhance service delivery, and support strategic growth initiatives.
Requirements
- Strong organizational and time-management skills
- Experience as Data Analyst- Min 3 years
- Proficiency in Microsoft Excel and familiarity with basic data visualization tools such as Power BI, Tableau, Domo, or similar applications
- Analytical thinker with experience working with multiple software systems.
- Comfort working with operational and performance data
- Strong written and verbal communication skills
- High attention to detail and follow-through
Nice To Haves
- Experience in field service, operations, or other multi-location businesses
- Exposure to CRM or ERP systems (e.g., ServiceTitan, BuildOps, Salesforce)
- Understanding of service metrics, KPIs, or operational reporting in trades-based industries
- BS in Data Science or related field
Responsibilities
- Collect, analyze, and report on operational data across HVAC, Plumbing, Electrical, and Mechanical service lines.
- Analyze field service performance metrics including technician utilization, first-time fix rate, SLA compliance, backlog, and response times
- Maintain spreadsheets, trackers, and dashboards for key performance metrics
- Document existing field service processes and workflows
- Assist with identifying opportunities for process improvement
- Support small improvement initiatives and pilot projects
- Help update standard operating procedures and work instructions
- Track KPIs such as job completion rates, response times, revenue per job, and technician utilization
- Prepare weekly and monthly performance reports for leadership
- Support ad-hoc analysis related to pricing, service mix, capacity, and operational efficiency
- Collect, clean, and organize data from multiple sources while maintaining spreadsheets, trackers, and basic dashboards to track and report on key performance indicators (KPIs).
- Serve as a point of coordination between teams for operational and reporting needs
- Ensure data accuracy and consistency across companies and reports
- Prepare meeting materials, summaries, and action-item tracking for operations reviews
- Communicate operational updates, metrics, and deadlines clearly and professionally
- Perform other duties as assigned to support executive leaders and operational priorities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
51-100 employees
