Crown Castle-posted 6 months ago
$39 - $54/Yr
Full-time • Mid Level
Hybrid • Charlotte, NC
Computer and Electronic Product Manufacturing

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US. We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

  • Manage and review tickets as they are generated and ensure they are opened and categorized/triaged accurately.
  • Effectively manage maintenance tickets on assigned facilities to ensure proper resolution in accordance with company standards, policies and procedures, rules, regulations, and budget.
  • Ensure all tickets are properly triaged for resolution; prioritize issues with Manager of Maintenance Operations, field technicians, customers, jurisdictions, landlords, and other cross-functional departments as required.
  • Work cross-functionally to ensure that all maintenance and other issues requiring immediate action are promptly and effectively resolved.
  • Create maintenance and repair scope and schedule of work documents; bid and award projects in accordance with competitive bid policy.
  • Work closely with contractors, suppliers, field technicians, and cross-functional support to ensure project timelines and budgets are effectively managed.
  • Provide reporting and analysis on all inspection and maintenance activities specific to cost, scope, and resolution schedule, including preparation of financial guidance in coordination with Manager of Maintenance Operations.
  • Work with various internal departments to comply with companywide initiatives that maintain the structural integrity and safety of Crown Castle facilities.
  • Provide resource support (contractors, materials, and equipment) making sure they are available, and cost effective for use in maintenance work, disaster recovery or other related work at Crown Castle facilities.
  • Support other cross-functional departments within Crown Castle with special projects and requests.
  • High School diploma or equivalent.
  • Associates degree, two year technical degree or equivalent military/special electronics training experience strongly preferred.
  • Minimum four (4) or more years of field operations experience working with site maintenance and repair including general conditions, vegetation, access roads, tower lighting systems or similar systems.
  • General office administrative experience and solid financial acumen.
  • Bilingual: English and Spanish.
  • Field operations experience managing or maintaining tower sites.
  • Knowledge in tower construction.
  • Experienced with MS Excel and other off-the-shelf computer software programs.
  • Ability to understand and analyze basic financial reports.
  • Ability to read and understand surveys, construction drawings and technical schematics.
  • Effective communications skills required.
  • Ability to lead and influence others.
  • Medical, dental, vision, and basic life insurance.
  • 401k plan.
  • Minimum of 18 days of paid time off each year.
  • 12 paid holidays throughout the calendar year.
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