Operations Analyst - TFX Investigations

Bank of America•Charlotte, NC

18d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for analyzing, improving, and optimizing the operations within the Transactional Foreign Exchange Remittance Transfers group. The team specializes in investigating and resolving client claims for remittance transfers in foreign currency. You will be responsible for end-to-end management of foreign currency wire investigations, break reconciliations, trade reversals, risk management and compliance reporting ensuring accuracy and timeliness according to Regulation E. TFX RT is also responsible for staying current with foreign currency updates to enhance client experience. You will work closely Front Office teams, trading desks, foreign bank partners and other line of business for wire investigations. The role will require you to identify operational inefficiencies and trends to drive process improvements and support the operations. In this role, you will also be required to use critical thinking skills to navigate gray areas within the operation in a fast paced and high-risk environment. This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Requirements

1 year experience in foreign exchange operations, financial operations, or a similar role
Risk and resolve experience
Experience with Microsoft Office Suite
Strong oral, written, and interpersonal communication skills
Strong organizational skills
Strong attention to detail
Ownership and accountability for delivering high quality work
Ability to prioritize effectively, adapt, and meet deadlines

Nice To Haves

Experience with payment investigation systems: Global Investigations-Payments/Wires, Cash Manager, QZ Task, Cashpro FX
Experience implementing process improvements and automation
Understanding of Dodd Frank
Demonstrates leadership, leading through change and process improvements to deliver results

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