Operations Analyst Supervisor

Energy Trust of Oregon•Portland, OR

8h•Hybrid

About The Position

The Operations Analyst Supervisor is responsible for the day-to-day supervision of a team of operations analysts; this position will hire, develop, and manage a team of 4 staff (3 current, 1 to be hired), develop processes, procedures, and documentation to maintain high-quality, responsive analytics services. The Operations Analyst Supervisor oversees the Operations Analysts and Data Specialist who provide cross-organizational operations and analytics support. These staff service a variety of organizational groups for data and reporting requests, including the Communications & Customer Service, Program Marketing, Finance, Communities and New Initiatives, Innovation & Development, and DEI teams. Team duties include producing ad hoc and scheduled data reporting and analysis, building clear and informative dashboards, maintaining the monthly program forecasting process, conducting quality control for internal and external reporting including quarterly & annual reports, performing descriptive, statistical, and exploratory data analysis to generate data insights, supporting and improving data systems and workflows in collaboration with the IT and Program Operations teams, engaging with cross-functional teams to identify and implement systems enhancements, presenting data insights to business stakeholders. This individual reports to the Program Analytics Lead. This position is expected to report to the Portland office quarterly at a minimum for all staff and other in-person meetings

Requirements

Bachelor’s degree in a related field or equivalent professional experience.
5 years’ professional experience in business analysis, data analysis, project management, energy programs, technical customer support, or other related roles.
Excellent coordination and organization skills, with strong technical and mathematical aptitude and a high level of attention to detail.
Demonstrated capabilities working with and analyzing large data sets, interest and skill in data visualization, including producing compelling charts and graphs.
Strong knowledge of and demonstrated ability to work in Microsoft software desktop and database applications, with proficiency using Excel, SQL, and Power BI.
Demonstrated experience developing process and technical documentation.
Demonstrated experience successfully leading initiatives and projects with internal and external staff resources.
Experience with data systems and reporting tools.
Experience navigating data models for both transactional and data warehouse systems.
Highly self-motivated and accustomed to working in a collaborative team environment.
Demonstrated ability to work constructively with parties that may have divergent interests.
Strong interpersonal, written, and verbal communication skills required.
Must be able to interact with a diverse workforce and be comfortable working in culturally diverse settings and groups.

Nice To Haves

2 years in management or as a team lead preferred.

Responsibilities

Lead and supervise assigned team of Operations Analysts and Data Specialists, collaborating with and supporting the work of Program Operations Analysts.
Manage team capacity, workload, and tasks, ensure staff are properly trained and supported and work is delivered on time and of high quality, maintain and share process documentation.
Develop and maintain a deep understanding of the relevant business processes and how they relate to the organization's strategic operations
Provide support, development, and coaching to team members.
Maintain strong relationships with key stakeholders in other departments.
Collaborate with managers and staff to ensure there are adequate operational resources to meet commitments.
Provide ownership and stewardship of database entities through creation and maintenance of data definitions, documentation of business rules, development and monitoring of standard metrics to track data quality, and leading data clean-up and standardization efforts.
Lead efforts within the team to develop and maintain a library of process documentation and operational best practices.
Provide oversight, tracking, and visibility for staff capacity, key team initiatives, continuous improvement projects, and special tasks
Ensure all team responsibilities are completed accurately and on time, adhering to operational best practices.
Perform other job-related duties as assigned and ensure all work is completed in a safe and professional manner.

Benefits

Health/dental/vision insurance
Employer sponsored and paid life/disability
401(k) with a company contribution of 6% of your salary after 90 days of employment
TriMet pass
Access to health and dependent FSA/HSA accounts
Generous paid vacation, holidays and sick days
Paid volunteer hours
Employee assistance program
Career advancement opportunities
Great colleagues and culture
Flexibility to work from home and/or an office space at the Portland, OR location
Work from home laptop provided