Operations Analyst (Project Management Support)

CGI•Sacramento, CA

3d•$51,600 - $105,300•Onsite

About The Position

We are seeking an Operations Analyst (Project Management Support) to join our CGI team in Sacramento, CA Support the successful execution of business planning, performance reporting, and operational governance activities across the Sacramento Metro in support of the Northwest Business Unit (BU). This career opportunity has high visibility where you will collaborate closely with the Sacramento Metro Leader, Northwest BU Operations Leader, and cross-functional stakeholders to ensure timely and accurate delivery of reporting, operational processes, and planning deliverables. Acts as a connector across functions—translating data into insights, improving operational tools, and driving follow-up on priorities to enable clarity, alignment, and execution. This role requires a high degree of organization, analytical rigor, attention to detail, and the ability to manage multiple assignments across stakeholder groups with minimal supervision. This position is located onsite at our CGI office in Sacramento, CA.

Requirements

Minimum of 2 years of related Operations Analyst experience (Project Management Support)
Strong aptitude to multitask
Planning & coordination: Calendar-driven execution, process rigor, task management
Communication: Executive formatting, clear synthesis, structured documentation, PowerPoint proficiency
Collaboration: Responsive stakeholder management, cross-functional support
Tools & systems: SharePoint, Microsoft Teams, PowerPoint
Governance awareness: Planning frameworks, corporate timelines, risk/compliance sensitivity
Continuous improvement: Documentation, pattern recognition, proactive issue-spotting
Reporting & analytics
Minimum Education Required: Bachelor’s degree (or equivalent)

Responsibilities

Business planning & reporting
Develop and manage planning-related deliverables for activities such as Business Planning, Client meetings, helping metro leader with employee engagement, and internal operation review readiness
Support creation and refinement of executive-level presentations, dashboards, and summaries that align with corporate standards and timelines
Partner with BU Operations Leader to maintain structured reporting cadences, tracker hygiene, and dashboard consistency (e.g., Tableau, Excel, SharePoint)
Independently manage assignments, escalating risks early and ensuring no missed deliverables within scope of control
Operational hygiene & execution support
Track compliance with operational expectations across the Metro (e.g., timesheets, business enablement tool usage, client meetings, mandatory training)
Maintain document repositories, templates, organizational charts, and other team infrastructure for planning and reporting
Support agenda coordination, meeting material preparation, and action tracking for business reviews or governance sessions
Process improvement & efficiency
Document operational processes and create reusable templates and playbooks to drive consistency
Identify and implement improvements to reduce friction in execution (e.g., automation pilots, streamlined checklists, reporting accuracy checks)
Ensure feedback loops are incorporated to continuously improve the quality and utility of operational outputs
Stakeholder engagement & collaboration
Build trusted relationships with corporate, BU, Metro, and cross-functional stakeholders through consistent communication and support
Participate in enterprise forums as needed to represent the Sacramento Metro or Northwest BU operations, support alignment, and share best practices
Manage intake and response to ad hoc data or reporting requests from senior leaders and functional partners