Operations Analyst (Loan Payment and Operational Services Support)

KeyBank • Brooklyn, OH

408d • $50,000 - $70,000

About The Position

The Operations Analyst plays a crucial role in providing ongoing production support, project support, business analysis, and subject matter expertise for loan payment and operational services at KeyBank. This position is responsible for driving initiatives to successful conclusions within established time and budget goals, ensuring effective communication and collaboration with various stakeholders.

Requirements

• Bachelor's degree in Business or a related field or equivalent work experience.
• Demonstrated technology/systems aptitude.
• Proven ability to build successful working relationships with clients and partners.
• Proven ability to lead small projects and initiatives to successful completion.
• Excellent organizational skills, including planning, scheduling, and coordinating initiatives.

Nice To Haves

• 2 years system admin experience.
• Knowledge of Loan Services workflow and practices.
• Collections/Default Operations experience.
• Experience creating and documenting business processes.
• Knowledge of lending regulations.
• Project management experience, training, or exposure, including experience using Workfront.
• Lean, Six Sigma, Agile certification or experience.

Responsibilities

• Perform business analysis for collection applications in Loan Services, including Katabat and other systems.
• Provide ongoing production support for Loan Services' loan applications and processes, acting as the first line of contact for user inquiries and problems.
• Chair problem and enhancement review meetings with business partners, including Loan Services Functional Teams and vendors.
• Lead and coordinate small projects and initiatives, providing subject matter expertise and business analysis.
• Translate business needs and requirements to Technology partners and vice versa.
• Maintain knowledge and expertise in Loan Services processes and supporting applications.
• Build relationships and communicate effectively with various stakeholders.

Benefits

• Base salary range of $50,000 to $70,000 annually.
• Eligibility for short-term incentive compensation.
• Deferred incentive compensation subject to individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree