Operations Analyst II

RealPage•Richardson, TX

About The Position

The Insurance Operations Analyst II will be responsible for overseeing and managing various aspects related to the setup and on-going account maintenance for RealPage Insurance clients. This includes planning, directing, and coordinating small to medium projects. RealPage Insurance specializes in structuring, forming, and managing insurance and deposit alternative programs for multifamily and single-family property owners and operators. Insurance Operations executes a broad range of essential functions to support the various RealPage Insurance products and services such as client invoicing, cash application, escalation research, site onboarding/offboarding, refunds, etc. The Insurance Operations Analyst II will be responsible for overseeing and managing critical business processes, reviewing current policies and operating procedures, developing changes to enhance efficiency, and working across our insurance teams to implement new policies and procedures as needed. The role will work closely with the Insurance Operations Director to manage KPIS, and will provide analysis for operational performance, efficiency, improvements, and draft requirements around new product rollouts. This position will maintain and develop departmental standards and procedures through analysis and documentation of critical business processes. Professionalism, presentation of data, and ability to meet deadlines are required.

Requirements

High School Diploma or equivalent work experience is required
2-3 years of experience in operations
Property & Casualty Insurance License
Basic to intermediate knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to work after regular business hours as needed to guarantee deliverables are met
Proficient in oral and written communication
Decision making, time management and organizational skills
Ability to hit deadlines
Reliable and dependable
Ability to adapt to change
Problem solving skills

Nice To Haves

Bachelor’s Degree majoring in Business Management, or similar field.
Experience with BPO (Business Process Outsourcing) environments
Experience with Salesforce, SharePoint, and MS Teams
Experience within the Insurance and or multifamily industry is desired.

Responsibilities

Subject Matter Expert (SME)Process Owner in at least two (2) or more Operations’ main processes while consistently building process and product knowledge.
Manage and assist in day-to-day Operations tasks including, but not limited to, setups, registrations, activations, lockbox, maintenance, billing on two (2) product platforms, as needed.
Collaborate with cross-functional teams including Sales, Implementations, Operations, and Account Management to create and support the Project Plans and timelines.
Provide advanced training to team members and stakeholders, which could include internal team training, onboarding new hires, mentoring and lunch and learn presentations
Evaluate existing processes and workflows to identify inefficiencies and areas of improvement. Conduct time and motion studies, analyze order processing workflows, and create process maps to identify opportunities for optimization.
Proactively suggest better approaches, processes, or methodologies to optimize Insurance Implementation projects and process outcomes.
Ensure business processes executed to support Insurance Implementation & Activations have documented guidelines, KPIs, and workflows.
Track and distribute weekly/monthly performance reports, including timeline, changes, issues, and risks, including Key Performance Indicators (KPI). Continue analysis into new relevant KPI’s.
Responsible for executing judgement to solve problems of moderate to high complexity; troubleshoots and recommends solutions to implementation problems or challenges.
Report, evaluate, mitigate, and resolve risks and issues associated with the client engagement in a timely fashion, escalating when necessary.