Operations Analyst II

Konica Minolta Business Solutions, U.S.A., Inc. • Ramsey, NJ

95d

About The Position

Konica Minolta currently has an exciting opportunity for an Operations Analyst II! This position performs key analytical functions within Direct Administration. This includes analysis and publication of work load, error rates, dashboard performance, etc. Additionally facilitates JSOX audits for the team, tests new IT capabilities, and submits enhancement requests as needed. May also provide processing support for unique order types or workload overflow situations.

Requirements

• Minimum of High School diploma or equivalent; college degree preferred
• Solid knowledge of the overall contract and order processing environment of KM or similar companies
• Strong communication (verbal, written/presentation) skills
• Detail-oriented
• Ability to effectively manage multiple tasks under firm deadlines in a busy environment
• Problem solving, analytical and time management skills required
• Strong knowledge of Microsoft Office (particularly Word, Excel, and Access) required
• Working knowledge of SAP, Business Objects, and Business Warehouse desired
• Ability to work independently and in a team environment
• Occasional travel (20%) will be required

Responsibilities

• Possess or develop strong working knowledge of the processes in assigned department
• Develop and publish reports showing key performance metrics for the team
• Facilitate JSOX audit support for the team
• Originate IT enhancements to improve the effectiveness of the team
• Serve as a key testing resources for systems enhancements affecting the group
• Provide support for unique processing needs not distributed to the core team
• Advise management of key observations/issues gleamed from the analysis/reporting on the group’s activities

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees